House of Imports

Their service department is horrible! I had such a bad experience there, I interacted with 3 different people including a Manager (Bryan) and none of them had a minimum Knowledge of what I had such a bad experience there, I interacted with 3 different people including a Manager (Bryan) and none of them had a minimum Knowledge of what providing good customer service is about, it was very disappointing and frustrating! Just to make it short what really bothered me is that they wanted to charge me almost $500 just to clean the cupholder on the back seat of my car because it was getting stuck, this is the text I got from the service Rep (Daisy) "The rear wiper is worn, he does recommend replacement as well. As for the second row, he found soda in the cupholder that has it stuck shut. He can clean it as best as possible which would be $449 or he can replace it which would be $1406 plus tax. " When I read this text I wanted to laugh! The cupholder only needed to be cleaned which I had done later and now it is working perfectly fine! NO REPLACEMENT NEEDED! This was totally absurd! When I asked to speak to a manager I got transferred to "Allison" another Service Rep which basically told me To take my car to an Auto Detail please to get it clean for cheaper! She was rude and Not helpful at all! Next day went to pick up my car, I was greeted with an attitude, saw the manager passing by and asked to speak to him, well believe or not he was Worst, he was just there listening to answer not to understand, no other options given, just said that if I wanted it cleaned I would have to pay what they were asking for and to keep in mind their prices were better than anyone else... well I told him I would't mind paying 100 times more as long as I get a better customer service! As someone with over 25 years of experience in customer service, I have a deep understanding of what good customer service looks like. Unfortunately, my recent experience at Mercedes-Benz House of Imports in Buena Park was extremely disappointing. I found it hard to believe that the staff, who are supposed to assist and support customers, displayed such unprofessional behavior and lack of understanding. More

Danny, the dealer who took care of us for the purchase of a Mercedes S 580, was very helpful for everything and always smiles. He is a very good man in what he does and in what he works. I thank him for ever a Mercedes S 580, was very helpful for everything and always smiles. He is a very good man in what he does and in what he works. I thank him for everything he did for us, with respect for Danny!! More

As usual this Mercedes dealership did an excellent. The service advisor Andrew was very thorough and professional. This team was very helpful. Management is the best The service advisor Andrew was very thorough and professional. This team was very helpful. Management is the best More

I’m thankful for Mercedes Benz Buena Park for taking care my car . Also to Melissa for her great service my car . Also to Melissa for her great service More

The staff was efficient and friendly. They made me feel at home. The process was smooth with no issues. They made me feel at home. The process was smooth with no issues. More

Had a great experience at House of Imports, acquiring a new Mercedes AMG GLC 43. Ron Amani was super knowledgeable about the vehicles and very patient in making sure we make the right choice. The whole tea new Mercedes AMG GLC 43. Ron Amani was super knowledgeable about the vehicles and very patient in making sure we make the right choice. The whole team of Sales Manager and Finance Manager worked well together and made our experience so smooth and enjoyable. We will be happy to come back! More

My experience with the sales Sam Hwang team has been exceptional, from beginning to the end! He patiently explained all my questions and put together a package that I need. There is trust in the process exceptional, from beginning to the end! He patiently explained all my questions and put together a package that I need. There is trust in the process which is rare in car selling business. I’ll be back. More

Very courteous and excellent service provided. Listened to our needs and attended timely. Overall, my husband and I enjoyed time at House of Imports to buy our first MB. Listened to our needs and attended timely. Overall, my husband and I enjoyed time at House of Imports to buy our first MB. More

I have been going to this location for all servicing needs for years now. I am disappointed to learn that there is now a 2% charge make a credit card payment. needs for years now. I am disappointed to learn that there is now a 2% charge make a credit card payment. More

Very pleased with all aspects of acquiring the exact vehicle that I wanted. The transaction was efficient and a very good use of my time. Thank you! vehicle that I wanted. The transaction was efficient and a very good use of my time. Thank you! More