House of Imports

Initial Contact I first reached out to David via email regarding the purchase of a vehicle but never received a response. I then forwarded the same message to Jane C., who replied within 30 minutes. Jane, regarding the purchase of a vehicle but never received a response. I then forwarded the same message to Jane C., who replied within 30 minutes. Jane, along with Tommy, was helpful in providing an overview of the available inventory and promptly scheduled an appointment for Saturday at 10 a.m. First Visit I arrived at the dealership 15 minutes early. Upon entering the lobby, I was met by two individuals at the receptionist desk. Unfortunately, there was no greeting or acknowledgment—just silent stares. When I asked for Jane, they simply pointed toward an office without saying a word. I approached the office and was warmly welcomed by Jane. Jane then introduced me to Alexis, a sales associate who assisted with the test drive and lease discussions. The deal I received was reasonable—comparable to other local Mercedes-Benz dealerships, though not particularly exceptional. Sales Experience Alexis was exceptionally helpful and friendly throughout the process. She went above and beyond by coordinating test drives, clearly explaining the vehicle’s features, and helping set up the iPhone app connectivity. Her professionalism and upbeat demeanor made the entire experience smooth and enjoyable. Service I returned later to have the front license plate bracket installed, and that visit was just as seamless. The service was quick and hassle-free. I appreciated the efficiency and follow-through from the team. Finance Tim T., the finance representative, was quite persistent in promoting various service packages I hadn’t planned on purchasing. I declined most of them, but he continued to offer alternatives and ultimately proposed a basic three-year service plan at a fair price. While I recognized his patience and negotiation skills, I believe the dealership could benefit from a less aggressive upselling approach to make the process more comfortable for customers. Coffee Machine While waiting, I attempted to use the self-serve coffee machine, which wasn’t functioning due to a full used-coffee bin. After reading the error message, I emptied the bin myself and disposed of the contents in a nearby trash can. Once cleared, the machine worked, and others were able to enjoy coffee. This is a small detail, but maintaining amenities like this would contribute to a better overall customer experience. Overall Atmosphere The overall mood at the dealership felt subdued and somewhat unwelcoming. While certain individuals like Jane and Alexis provided excellent service, there’s definitely room for improvement in creating a more engaging and customer-friendly environment. More

This is the 5th 0r 6th vehicle we have purchased from House of Imports. The dealership is always clean and inviting, and Mouncef Lazim was very helpful with the lease of the 2025 vehicle. House of Imports. The dealership is always clean and inviting, and Mouncef Lazim was very helpful with the lease of the 2025 vehicle. More

I can’t say enough good things about House of Imports. Dietrich Gumbrecht was my sales man and he was amazing. The most patient, understanding, kind and knowledgeable man I’ve ever purchased a car from. H Dietrich Gumbrecht was my sales man and he was amazing. The most patient, understanding, kind and knowledgeable man I’ve ever purchased a car from. He literally helped me achieve my dream car despite the hurdles I was encountering. I got more than I was looking for in a used vehicle and the car has already caught the eyes of many onlookers. Dietrich made the entire process a breeze, I wanted to cry happy tears when he congratulated me. His coworker Yasser was also very welcoming and helpful. He finished the deal with the delivery of the vehicle and made sure that I knew all the features of the vehicle. Definitely going to send friends and family to House of Imports for vehicle purchases. Also, I bring my vehicle to House of Imports for service and my service advisor Jung Wa (Jane) is a real treasure as well. Thank you everyone! More

Recently leased a car from this dealership. It went smoothly with Nick Salama, an experience sale representative. He's really helpfull, professional and great taking care of his client. It went smoothly with Nick Salama, an experience sale representative. He's really helpfull, professional and great taking care of his client. More

Recently leased a car from this dealership and I had a best experience, very smooth and easy and of course best deal best experience, very smooth and easy and of course best deal More

Yes I’ll recommend, but since they can’t figure out my car. They can figure out why it’s dose not turn on on the cold weather, I have second thought about having repairs done at the dealer. car. They can figure out why it’s dose not turn on on the cold weather, I have second thought about having repairs done at the dealer. More

Thank you for helping me with my car problems. You have been as patient as I have regarding my problematic car. I especially thank Miguel my service advisor for always willing to listen to me. You have been as patient as I have regarding my problematic car. I especially thank Miguel my service advisor for always willing to listen to me. I appreciate the help. Thank you. More

Sales Manager Paul Javon is very friendly, helpful, and professional. He answered all questions promptly. professional. He answered all questions promptly. More

The team is very nice to work with and the facility is also very nice. also very nice. More

Allison our service advisor is the greatest ! ! Give her a raise she deserves it. Love 💕 her. ! Give her a raise she deserves it. Love 💕 her. More