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House of Imports

Buena Park, CA

4.7
831 Reviews
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 831 reviews

November 03, 2024

The sales department provides whatever you need for purchasing a new car. The service department is not. They don’t answer your calls and they don’t reply your massages. More

by Cutlax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know to mention the name in the public.
Nov 06, 2024 -

House of Imports responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

October 29, 2024

Jim in fleet sales was the best. He made the process very easy from start to finish and I am loving my 2025 GLC 350e. I will definitely be a mercedes girl and house of imports girl More

by kimharper83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Ononui
Nov 01, 2024 -

House of Imports responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at House of Imports!

October 24, 2024

This was my first experience buying a Mercedes. It was surprisingly easy and enjoyable. James Joo was my salesperson and he was amazing from start to finish. More

by ShannonN27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Joo, Jason
Oct 26, 2024 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 02, 2024

My experience at House of Imports in Buena Park was excellent. I just bought a new 2024 Mercedes C300 from them. Pricing was very competitive (best price of any Mercedes dealer in LA/OC/IE) and the who More

by ewoo72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daisy Lam
Oct 12, 2024 -

House of Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. Thanks for the recommendation, and have an amazing day!

September 15, 2024

Mahrou was amazing. She brought every single car that we wanted to see did not complain and not hesitate. Very good customer service. More

by Jorge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahrou
Sep 17, 2024 -

House of Imports responded

Hi Jorge, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2024

Paul is the best and most honest sales associate I’ve dealt with in the past 2 months of shopping for a car. If you want honesty and loyalty then I highly recommend you request Paul to assist you in your More

by Matt.Yankowski
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 16, 2024 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 04, 2024

Worst experience ever. Please do not buy a car from this dealership. Service is horrible and they will give you the run around anytime you have problems or inquiries. I bou More

by christiandelatorre23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adison, Kevin and Tim.
Sep 06, 2024 -

House of Imports responded

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5553 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

August 29, 2024

Nick Salama and Jason (Financial Advisor) were excellent and outstanding customer service. I am treated well fairly. Fast service especially with my paperwork processing. Every paperwork I sign is care More

by Rowena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salama, (Financial Advisor). Miguel in service dept
Aug 31, 2024 -

House of Imports responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 27, 2024

Initial interaction with a team member was very quick and my car’s problems were properly diagnosed. However, there were no refreshments in the waiting area - water or coffee. More

by Oluwaseun2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 31, 2024 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

August 14, 2024

Excellent attention to detail. We were well taken care of when we went in to purchase the vehicle. More

by Cassandra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Perez
Aug 17, 2024 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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