Horne Hyundai

Customer service is great ,our salesman was Gerad Gonzales took us in a test drive in a Santa Fe XTR showed us all the features answered all our questions about the Santa Fe XTR 4 hours later we dro Gonzales took us in a test drive in a Santa Fe XTR showed us all the features answered all our questions about the Santa Fe XTR 4 hours later we drove away in a brand new Santa Fe XTR ,we are new happy customers at Horne Hyundia keep up the great work ! More

In August I had my 2018 Sonata towed to Horne Hyundai. My car, which only had 19,000 miles on it, needed a new fuel pump. They had my car for 63 days before the part arrived, due to the logjam of supplies My car, which only had 19,000 miles on it, needed a new fuel pump. They had my car for 63 days before the part arrived, due to the logjam of supplies from LA harbor. I think the service guys were overwhelmed & very stressed. Last week I took my car back for a recall on the trunk latch & also had oil change, tire rotation etc. It was a totally different atmosphere. They were very friendly & helpful. I will be getting my car serviced there again. More

Very nice people that work there, they showed great customer service to me and my car is running very well customer service to me and my car is running very well More

Great experience as always. Emily did a great job of keeping me informed the whole time and they were on time. Emily did a great job of keeping me informed the whole time and they were on time. More

Tyler was great. The wait time for the complimentary oil change, fluid check, tire rotation went from the stated 1 1/2 hr. To 2.5hrs..wish I had been told that in ad The wait time for the complimentary oil change, fluid check, tire rotation went from the stated 1 1/2 hr. To 2.5hrs..wish I had been told that in advance.. More

I felt like I got a good but less than great deal. The people were nice and respectful, I’m overall pleased with my purchase The people were nice and respectful, I’m overall pleased with my purchase More

All in all a good experience with one exception the using the Lyft ride service. There was a mix up on where I was to be picked up. Since my car was kept overnight because they were still fielding a probl the Lyft ride service. There was a mix up on where I was to be picked up. Since my car was kept overnight because they were still fielding a problem with my car. I was at home waiting for my car to be released. The first driver tried to pick me up at the dealership and he very rude complaining about a wasted trip. The second driver had the same problem but I was able to tell him where I was. Unfortunately he complained about not getting paid because he couldn't change the place of pick up. Emily my service manager was very informative keeping me aware of my car status. She was professional and friendly at all times and even gave the 2nd driver money for picking me up. I won't be using the Lyft service if I can avoid it. My car seems to be working great as well. Thanks to Emily my service was pleasant. More

It is my first time here and I think they over booked themselves!! Been waiting an hour and a half for an oil change. And I think I’m going to miss my golf tee time. There must be 10 or 15 cars in line. themselves!! Been waiting an hour and a half for an oil change. And I think I’m going to miss my golf tee time. There must be 10 or 15 cars in line. Nice people just too many cars to take care of. I think it’s going to be more like 2 1/2 hours for an oil change. Far too long!!! More

Excellent Service Department. Mike Saenz has been my service guy since we bought our new 2016 Sonata years ago. service guy since we bought our new 2016 Sonata years ago. More

It's a Hyundai Dealership with Hyundai Quality Service... This dealership is horrible to deal with. I've had a service appointment with valet service scheduled for weeks. I've also received s Service... This dealership is horrible to deal with. I've had a service appointment with valet service scheduled for weeks. I've also received several emails and text messages confirming my appointment and also confirming valet service. They missed today's 8:00 a.m. appointment so I called at 9:00 a.m. only to be informed that they do not offer valet service despite the fact that they sent confirming emails, text messages and did so for our previous service. They were unapologetic and basically told me that I could bring my vehicle in for service. Dealing with a Hyundai dealership is the biggest flaw of owning a Genesis. It's a great car but the service is extremely lacking. Genesis of Apache Junction's website is currently advertising that they offer pick up service and Genesis USA is still also touting their 3 year valet service. More