Hooks Lincoln

The last 18 months of service on my New 2020 Aviator has been a nightmare. You have to wait 2-4 weeks to get an appointment. My car was in the shop for 4 week during my most recent experience and then my ca been a nightmare. You have to wait 2-4 weeks to get an appointment. My car was in the shop for 4 week during my most recent experience and then my car was returned with the same problem. I had to wait another 2 weeks to fix the problem that was supposed to be fixed the first time. My car has been in the shop 7 times for a total of 3 months in the shop. Do not buy from Hooks or Lincoln for that matter! They sell you on the great service and a nice sales center. The second you become the owner, be prepared for auto generated emails “checking in,” reoccurring problems and no communication. Yes this review is for the new service manager too! The last two managers have not provided “luxury” service. More

Horrible service. Wait times for an appointment are 2 weeks at a minimum. Repair times are 2-4 weeks. My car was returned after 4 weeks of being in the shop and we still had the same issues. weeks at a minimum. Repair times are 2-4 weeks. My car was returned after 4 weeks of being in the shop and we still had the same issues. More

One of the best days in my life was when I drove my MKX 2013 away from Hooks. I love that old body style and looked for one for over 3 years to find it at Hooks. Amplifying my experience was the top notc 2013 away from Hooks. I love that old body style and looked for one for over 3 years to find it at Hooks. Amplifying my experience was the top notch service , they treated you like a queen . Kip Hooks personally helped me the other night after my MKX was wrecked . I did not know what to do so I went straight to them. Hooks made sure I was safe and secured my car. Now my journey starts again to find that next great car. Thank you Hooks Lincoln its been a super ride , hope our journey will continue Jacki Jo Parks More

Easiest and quickest car buying experience we have ever had by far! I loved that our salesman Mark was the only person we dealt with through the whole process. He was kind, honest, funny and genuine. And I had by far! I loved that our salesman Mark was the only person we dealt with through the whole process. He was kind, honest, funny and genuine. And I love my new car! More

Great customer service! Went above and beyond to help me find the right car to fit my needs. Made the process very smooth and easy. find the right car to fit my needs. Made the process very smooth and easy. More

Positive Sales Philosophy We visited Hooks dealership to look at the Nautilus model, during Covid 19, mid-day, on a very hot and humid Texas day. Mark was out to greet us prom We visited Hooks dealership to look at the Nautilus model, during Covid 19, mid-day, on a very hot and humid Texas day. Mark was out to greet us promptly wearing his masks (as were we) and offering us unlimited hand wipes. He was always mindful of social distancing. Mark is very knowledge about the Lincoln products and was very accommodating and available, answering all of our questions thoroughly. The ultimate professional. While we did not end up making a purchase we were impressed with Mark and thank him for his time. More