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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
727 Reviews

727 Reviews of Honolulu GMC Cadillac - Service Center

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May 27, 2024

Kathryn Benson-Keehn was great. She was prepared for us and answered all of our questions. She made the process smooth and handled everything with a smile. More

by DUSTINSHIMAMOTO
Recommend Dealer
Yes
Employees Worked With
Kathryn Benson-Keehn
May 28, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kathryn and our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 25, 2024

The service was the best. On time performance and customer service was extremely professional. The service advisor Micah represents the dealership well and I would recommend t More

by HENRY.ONISHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah W.
May 28, 2024 -

Honolulu GMC Cadillac responded

Thank you, Henry, for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad Micah was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 22, 2024

Awesome team over at GMC Honolulu. Justen and Sasha made sure they could find me a car that fit my wants, financially as well. They were great and I will continue to go there for my se More

by NOABERRY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justen, Sasha
May 28, 2024 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Justen and Sasha here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 22, 2024

Friendly and very helpful. This is my very first time and I love my experience. More

by hafokaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
May 28, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 22, 2024

Thorough diagnostic service and I appreciate that. However, labor costs for maintenance is way too high. Almost $200 to replace O2 sensor that takes 10 minutes. I do myself. More

by white.kevin.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin is a 5 star!
May 28, 2024 -

Honolulu GMC Cadillac responded

Thank you, Kevin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 21, 2024

The customer service and the convenience of the service department is really good. Great people to work with and communication is always good. More

by KAITO.MURANAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Honolulu GMC Cadillac responded

Thank you, Kaito, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 18, 2024

The dealership went through a rough time but they made tremendous changes more so in the service department. I really appreciate the new staff especially Micah he is an asset please don’t lose him! More

by Koohammah53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah has been nothing but professional and very reliable I give him 5 stars as well
May 19, 2024 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Micah met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 18, 2024

Had a really good experience as a first time buyer. Shoutout to Kathryn. Best employee at the establishment More

by TAJAYSPENCE.123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Benson-Keehn
May 19, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kathryn and our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 18, 2024

Good service, easy to work with, very helpful, work hard. Nice cars and plenty to choose from. More

by EVA-LATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 17, 2024

My experience at this car dealership was exceptional! Upon entering, the staff displayed a welcoming and accommodating demeanor. They attentively addressed my requirements and assisted me in discovering More

by RKDUVAL
Recommend Dealer
Yes
Employees Worked With
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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