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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
688 Reviews
Call Service Center (808) 836-7007

688 Reviews of Honolulu GMC Cadillac - Service Center

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March 07, 2024

Serviced my GMC as instructed in a timely manner Service adviser was professional and responsive More

by LEE_G808
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 07, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 07, 2024

Great service, communicated clearly on what needs to be done and suggested what else we might consider and timely repair duration.. More

by KJHNEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Diaz and Daven Kanno
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Mar 08, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. Andrew, Luis, and Daven appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 07, 2024

Worked extra hard to make sure I could get the truck I wanted. very helpful. More

by LEEKALOHA21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 05, 2024 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and hope you enjoy your new truck. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 29, 2024

Fast, efficient, hard working. Went out of his way to keep me informed despite technical difficulties at the office More

by MERWIN007
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 29, 2024 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 28, 2024

No hassle and pretty reasonable. Friendly courteous not a lot of pressure good experience. Thanks More

by VPERROTTA0
Recommend Dealer
Yes
Employees Worked With
Nick Sean and Kalai
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Feb 28, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 24, 2024

Went in for my 1st oil change in January. Told them my transfer case was leaking. They said make another appointment, which was this one. Then within 5 mins they said they have no parts. And More

by RNDY_GONZALEZ
Recommend Dealer
No
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Feb 28, 2024 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Feb 28, 2024 -

RNDY_GONZALEZ responded

I rather not give my info on this platform, I already get plenty of spam calls and emails, but you can look me up. My appointment was on 21 FEB 24 at 0900. I also called your service center on 26 FEB 24 five times at different intervals and no one would answer. I decided to call the main dealership phone number to get transferred. The lady transferred me to service and still no answer. I called back maybe within 10 minutes and told the lady no one answered. She said she would try, and she got no answer. She told me she’s going to walk over there to see, and I guess she told them something because she transferred me and service department answered. I told them I was there last week and wanted to know if my part was ordered. He seemed aggravated, he got my info and said yeah backordered on 21 FEB or 24 FEB. I don’t remember the date he said because of the tone of his voice but and in my head I thought, didn’t they order this from my first oil change appointment ( 17 JAN 24, 1:00pm)? Guess not, even though I mentioned it at my first oil change appointment and same guy I believe said to monitor it, no parts. I asked do they know a timeframe of when it will come in, he said no, maybe a month. Also I have never been to a service center lane were I have to get off to check in. Thank you for your time.

February 22, 2024

This is my second time bringing my truck in for service. So far no problems, service was done in a reasonable time frame and everyone was great. More

by hypsterj
Recommend Dealer
Yes
Employees Worked With
Service check in guys
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Feb 22, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 19, 2024

Just purchased my first vehicle from Sasha. She listened to what I was looking for and helped me showed me a van I would recommend her to people I know. I will be a return customer, for sure! More

by PANADDA.KAUAI
Recommend Dealer
Yes
Employees Worked With
Sasha
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Feb 19, 2024 -

Honolulu GMC Cadillac responded

It's great to hear that Sasha was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 18, 2024

Outstanding customer service Outstanding customer service care. Professional services. Vehicles should be moved more into service as vehicles are entering the driveway and not be left on Nimitz waiting to en More

by GANITANOR001
Recommend Dealer
Yes
Employees Worked With
Lina
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Feb 19, 2024 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 17, 2024

Great service. Took great care of me Micah communicated with Cadillac and solved a Maintenence included problem with ease. Great guy More

by Livingjb
Recommend Dealer
Yes
Employees Worked With
Micah
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Feb 18, 2024 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad Micah was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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