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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
813 Reviews
Call Service Center (808) 836-7007

813 Reviews of Honolulu GMC Cadillac - Service Center

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January 10, 2025

Appreciate the professionalism that was given. The staff was very welcoming and helped get my vehicle in and out in a timely manner. More

by KRAIG.ANDREWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us at Honolulu Buick GMC Cadillac! We're delighted to hear that our team provided professional and efficient service. We look forward to assisting you again in the future!

January 10, 2025

Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family More

by Ranger2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akira, Jeff Lee
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Jan 10, 2025 -

Honolulu GMC Cadillac responded

We're delighted to hear that our team at Honolulu Buick GMC Cadillac made your buying experience a memorable one for you and your family. Thank you for the kind words, and we hope you're enjoying your new vehicle!

Jan 11, 2025 -

Ranger2017 responded

Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family!! Mahalo!!

January 10, 2025

manager and one salesperson seemed honest. another salesperson didn't. hence the 3 star review More

by RANDALL.KAYA
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Honolulu GMC Cadillac responded

We're sorry to hear you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 03, 2025

Allison and Akira were both very organized and professional. I felt comfortable throughout my buying experience. More

by charles69
Recommend Dealer
Yes
Employees Worked With
Allison, Akira
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Jan 05, 2025 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 03, 2025

Professional, Timely, Reliable and above all Understanding. If you need an appointment book with Liana. More

by Xtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta-Ongory
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Jan 05, 2025 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 01, 2025

Johnny was professional and courteous. Although the service took longer than anticipated, nevertheless it's all good. More

by wliua333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Jan 02, 2025 -

Honolulu GMC Cadillac responded

We're glad to hear Johnny provided professional and courteous service at Honolulu Buick GMC Cadillac. We appreciate your patience with the timing, and we're here if you need anything else!

December 31, 2024

Service was great except that the service department did not open until almost 7:30am. The hours posted show that they’re supposed to be open at 7:00am. More

by COMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention. We're glad to hear the service was great, but we apologize for any inconvenience caused by the delayed opening at Honolulu Buick GMC Cadillac. We'll look into this matter and ensure it doesn't happen again in the future!

December 31, 2024

Always quick and professional! Always friendly! I would recommend the service center to everyone! Mahalo! More

by JMLOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana - Service Department - 5 stars
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words! We're delighted to hear that our service center at Honolulu Buick GMC Cadillac consistently provides quick and professional service. We appreciate your recommendation and we'll see you again soon, mahalo!

December 27, 2024

No communication. Won't answer phones. Car had been in and out of service for 2 months with no update. More

by IMATEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Morey
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

I regret to hear about the lack of communication and extended service time you've experienced. This is not the level of service we strive for, and I apologize for any frustration caused. Please reach out at your earliest convenience so we can address this situation promptly. Thank you, Justen Chilcoat - General Manager

December 20, 2024

This dealership marks up vehicles that another dealership 15 miles away does not. Same vehicle can be as much as $24,000 more. Also, the service department is chaotic. Got there early and could overhear(eas More

by ANTONIO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the names. In addition to employee there seemed to be a visiting trainer or consultant
Report | Print
Dec 23, 2024 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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