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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
726 Reviews

726 Reviews of Honolulu GMC Cadillac - Service Center

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January 14, 2021

Irene met me upon arrival. Courteous, helpful, informative. Took shuttle home. Virginia the driver was so warm,thoughtful, and personable. Pleasant, positive experience. Excellent service! More

by RETTAKILBEY2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia, shuttle driver, Jon Palting, Irene Nicholson
Jan 14, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . We look forward to sharing your comments with Jon, Irene and Virginia! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 06, 2021

I was surprised that my car was delivered to my home and the salesman took as much time to explain the features of my car as was needed. More

by CASPERBREW
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha Mansaw
Jan 06, 2021 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our delivery of your vehicle met your expectations. Thank you again for choosing Honolulu Buick GMC, Sasha, Theresa, and our team look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 31, 2020

Good job team keep up the good work stay safe in the new year and hopefully everything is good for everyone and we will look forward to seeing you guys next year. More

by DKO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jan 02, 2021 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 17, 2020

I went in for an oil change. The service was done on time and the car came back clean and to my expectations. The dealership also provided a comfortable place to wait. More

by SUPERTIGER
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Dec 17, 2020 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 17, 2020

The service writer was very helpful, knowledgeable, and kind. The oil service and tire rotation service was fast. At the parts department exercise was very helpful to get the parts I was looking for. More

by DEJESUSCRUZ98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Marks, Jeff Williams
Dec 17, 2020 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 17, 2020

The care was absolutely gorgeous when I received it. My family and I were very happy. Thank you Honolulu Buick GMC for your early Christmas Gift to my family. I was crying for joy. God Bless you all. More

by Gonzales Taylor Ohana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting
Dec 17, 2020 -

Honolulu GMC Cadillac responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 17, 2020

Samantha was very patient and responded quickly to my text. I was upset about costs and vented on her but she was very understanding. Great customer service much better than previous experiences. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Dec 17, 2020 -

Honolulu GMC Cadillac responded

Thank you for your review and kind words for Samantha! We strive to make sure that all of our customers leave happy, and it's great to hear that she delivered such a positive experience here at Honolulu Buick GMC . Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 16, 2020

A little on the expensive side but the service is impeccable. If the price wasn't so high, I'd give 5 stars all the way down the board. More

by MITCHELLCHRIS1288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Palting, Irene Nicholson
Dec 16, 2020 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 16, 2020

The service manager Jeff was awesome! Very accommodating and took care of everything I needed expeditiously. He is the go-to guy if you ever need anything done to your vehicle. More

by CCHU0
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 16, 2020

Work (standard service and Safety Check) was done on time as promised. Service Advisor "Irene" was polite and helpful. It was important that the time schedule was met as we had another appointment to get to. More

by georgebates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Dec 16, 2020 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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