Honolulu GMC Cadillac - Service Center

Even though I make appointments a head of time, I end up spending time in the waiting room waiting for someone to work on my car. I like Cadillac but will not buy another because the service is too slow and spending time in the waiting room waiting for someone to work on my car. I like Cadillac but will not buy another because the service is too slow and it’s the only dealership in town. More

I had an excellent experience. Was greeted and taken care of with a professional and polite associate. Mahalo! Irene and Samantha provided excellent service. Keep up the great work! care of with a professional and polite associate. Mahalo! Irene and Samantha provided excellent service. Keep up the great work! More

Samantha was awesome! She was able to reset my WiFi so I could use the internet in my car. My WiFi was set to Cadillac Cue and as I was no longer with onstar I could not use my phone while I was in my car could use the internet in my car. My WiFi was set to Cadillac Cue and as I was no longer with onstar I could not use my phone while I was in my car for over a year! My car was immaculate and clean when I got it back, my radio is working and the car is running fine! More

Samantha is AMAZING! She not only made sure my car got the service it needed, she also broke it down and made it clear for me to understand.... the service it needed, she also broke it down and made it clear for me to understand.... More

Fast appointment on phone was excellent and easy Completed work in timely manner Did all as requested I am surprised they don’t wash the cadillacs anymore easy Completed work in timely manner Did all as requested I am surprised they don’t wash the cadillacs anymore More

The best dealership for me ever my experience getting car thank you Matt and finance Department...Soon i coming back to get one more car thank you Matt and finance Department...Soon i coming back to get one more car More

Easy drop off. They gave me a ride to my office. And my car was done early and everything was done correctly. I'm very satisfied. my car was done early and everything was done correctly. I'm very satisfied. More

The service center rep Irene Nicholson was most pleasant and cordial and your shuttle driver was most pleasant. Irene helped my flat tire situation and I purchased another tire and everything is fine so fa and cordial and your shuttle driver was most pleasant. Irene helped my flat tire situation and I purchased another tire and everything is fine so far. Thank you. More

I made an online appointment for 0700 but due to the pandemic, I didn’t realize that the service department didn’t open until 0730. Good thing there’s a convenient key drop off that I was able to leave pandemic, I didn’t realize that the service department didn’t open until 0730. Good thing there’s a convenient key drop off that I was able to leave my car and make it in time for my 0800 appointment. Irene Nicholson was friendly and kept me updated on how my car was doing. More

I made my appointment when I got there I was pressed for time. Irene was very courteous and polite. She made me feel comfortable waiting. The service my inspection did not take too long and I was able to ge time. Irene was very courteous and polite. She made me feel comfortable waiting. The service my inspection did not take too long and I was able to get back to work on time. Thank you More