Honolulu GMC Cadillac - Service Center

Samantha was very professional, in explaining what was Samantha was very professional, in explaining what was required for the vehicle to be serviced. She took the time to answer any questions, being th Samantha was very professional, in explaining what was required for the vehicle to be serviced. She took the time to answer any questions, being that this my first experience in dealing with the dealership. Thank you very much. More

They fixed the problem. But took too long to get the part. So I was out of my truck for about 7 days. And the rental was too small part. So I was out of my truck for about 7 days. And the rental was too small More

Jeffrey did a great job keeping me informed about service on my new car. He bent over backwards to make sure I was happy and worked with my schedule. on my new car. He bent over backwards to make sure I was happy and worked with my schedule. More

Service is really bad took my Cadillac in of heating and took them 2 times to find the problem stuck on the side of the road twice. Brought tires from them costing $900 dollars only to find out they put the took them 2 times to find the problem stuck on the side of the road twice. Brought tires from them costing $900 dollars only to find out they put the tires the wrong way had used tires for 6 months then Goodyear had to tell us it was on the wrong way. On top of that they damaged my rims Putting on tire. More

Dealership is great, people are great. When I get my car back it's always dirtier on the inside then I left it, very disappointing when I get into my car. back it's always dirtier on the inside then I left it, very disappointing when I get into my car. More

Jeff was great. Got me in and out in a timely manner. He was very professional along with the other girls in the service department was very professional along with the other girls in the service department More

Charging $240 each for diagnostic of a headlight and a door handle. Big mistake having the brakes done there. $2300 later. Only went for a airbag recall, figured I have the other issues done at the same door handle. Big mistake having the brakes done there. $2300 later. Only went for a airbag recall, figured I have the other issues done at the same time. Brakes of course were a suggestion, my mistake, never again More

Frustrating experience with servicing. Have a check engine light problem that they could not diagnose. Light was initially intermittent and had to take the car in multiple times with no resolution. W engine light problem that they could not diagnose. Light was initially intermittent and had to take the car in multiple times with no resolution. When light stayed on, they worked on the car for two days and still could not come up with a suggested repair. Communicating via the service rep instead of the service technician was difficult. They need to provide status update before the end of the day so plans can be made if they feel the need to keep the car overnight. More

Brought my truck in to fix a fog light for the 2nd time. I had a rough visit last time so I was skeptical; however, the service department really shined this go round. They were fast, helpful and really tri I had a rough visit last time so I was skeptical; however, the service department really shined this go round. They were fast, helpful and really tried to help me get to work on time. Enterprise was supposed to come pick me up but they were really busy. The GMC staff ended up taking me instead. By the time I got my rental the GMC dealership called and told me my truck was ready. The fix was easier than expected and Irene made sure I didn’t have to wait. She had all of the paperwork ready to go. As a person who is always short on time, I appreciated that. There was another gentleman who helped me set up my appointment and he was also helpful and answered all of my questions. More