Honolulu GMC Cadillac - Service Center

Brought my truck in to fix a fog light for the 2nd time. I had a rough visit last time so I was skeptical; however, the service department really shined this go round. They were fast, helpful and really tri I had a rough visit last time so I was skeptical; however, the service department really shined this go round. They were fast, helpful and really tried to help me get to work on time. Enterprise was supposed to come pick me up but they were really busy. The GMC staff ended up taking me instead. By the time I got my rental the GMC dealership called and told me my truck was ready. The fix was easier than expected and Irene made sure I didn’t have to wait. She had all of the paperwork ready to go. As a person who is always short on time, I appreciated that. There was another gentleman who helped me set up my appointment and he was also helpful and answered all of my questions. More

Had trouble starting the car a couple of mornings, so took it in without appointment. They were friendly, accommodating, and corrected the problem (replaced battery) in a reasonable time. I usually tak took it in without appointment. They were friendly, accommodating, and corrected the problem (replaced battery) in a reasonable time. I usually take the courtesy shuttle when I bring my car in, but since the shuttle wasn't available, they got my Lyft rides - I really appreciated that. Irene was very pleasant and explained everything to me. Great service advisor. More

They could improve on their communication skills with They could improve on their communication skills with their customers. I called to find out the status of work done after them having my car for two They could improve on their communication skills with their customers. I called to find out the status of work done after them having my car for two (2) days, left a message, no reply received. More

Easy to schedule online, upon arrival Irene was prepared and knowledgeable. The service was timely. What else is there to say, we’ll be back. Thank You and knowledgeable. The service was timely. What else is there to say, we’ll be back. Thank You More

Irene , service adviser, was a very pleasant surprise. In the past I have had what seems to be a regather high pressure sales pitch to up-sale items I did not want. I received just what I wanted in a ti In the past I have had what seems to be a regather high pressure sales pitch to up-sale items I did not want. I received just what I wanted in a timely manner and work was accomplished in acceptable time. Overall a nice experience. More

Irene is a wonderful service rep. Her communication skills are on point as she navigates uncooperative and unresponsive vehicle warranty offices. So far it has been over a month and a half with still n skills are on point as she navigates uncooperative and unresponsive vehicle warranty offices. So far it has been over a month and a half with still no movement. One is a safety issue that needs to be resolved to pass my next safety inspection. Any help with this would be greatly appreciated. More

Samantha, the service department advisor, was very helpful, from making the initial appointment to picking my car up. The service department was very busy, but took the time to keep me updated. helpful, from making the initial appointment to picking my car up. The service department was very busy, but took the time to keep me updated. More

Excellent service. Samantha was courteous, kept me informed and was kind enough to have my vehicle returned to me, which was deeply appreciated, since I was not well. Mahalo Samantha, you even called informed and was kind enough to have my vehicle returned to me, which was deeply appreciated, since I was not well. Mahalo Samantha, you even called after my vehicle was returned to be sure all went well. Great job. More

Prompt, courteous service and kind staff. What a wonderful experience. Making an appointment was easy. The work was finished before lunch. While it was a simple service, it was nice not to have to w wonderful experience. Making an appointment was easy. The work was finished before lunch. While it was a simple service, it was nice not to have to wait and wonder when it would be ready. More

Excellent service, convenient appointments, caring and welcoming staff. I am very thankful for the free transport to and from the dealership which makes it very easy to drop my car off at the dealership a welcoming staff. I am very thankful for the free transport to and from the dealership which makes it very easy to drop my car off at the dealership and pick it up without needing to arrange transportation. Very pleased, thank you. This is what I call quality service. More