Honolulu GMC Cadillac - Service Center

Great staff, John was an excellent salesman, Kalai was able to work an amazing deal for me in finance. He got me approved quickly with a great percentage rate and payments. He is awesome to work with and able to work an amazing deal for me in finance. He got me approved quickly with a great percentage rate and payments. He is awesome to work with and great at explaining everything through the financing process. Theresa was also a joy to work with she made things clear and concise through all that paperwork. Overall, I felt my experience at your dealership was wonderful and I will always recommend you to others. More

The service center at Honolulu Buick GMC gave us absolutely top notch service the very first time we used them. It was so great that we went back again. The second time was nothing short of a nightm absolutely top notch service the very first time we used them. It was so great that we went back again. The second time was nothing short of a nightmare. The service advisor told me it would take 2 days, 3 days at most, and it ended up being SEVEN WEEKS. The service advisor repeatedly, and INTENTIONALLY, lied to me and I ended up having to request a different advisor. The first one gave me her cell number and said she would be in the service area most times and away from her desk. It turns out she was screening my calls so she wouldn't have to deal with me. I called the front area after I couldn't reach her and the gentleman who answered said he was looking right at her, next to her phone, at her desk. He had to make her answer it. She was avoiding me because she knew I was aware of her lying to me. She had told me that my car was being worked on and the engine was already out. It had never even been to the back yet. That was the final straw and we requested the new advisor. A year after this fiasco, we needed an oil change. We took it back hoping that the previous nightmare was a fluke. Not two weeks after the oil change, my alternator went out. We had it to them. They told me my power steering line was about to start leaking at any moment and that I needed an air filter. Why would I need an air filter if you just changed my oil?? Why was none of this caught during the inspection performed during the oil change?? The manager told me that the tech was new and didn't check the things he was supposed to. They told me would be at least 7-10 days for the alternator and power steering line parts to get to them. Why do they never have parts in stock?! I called other dealerships and both days they had the parts I needed and both asked why Honolulu didn't call them for the parts. Good question. We picked it up and drove it to Cutter Buick GMC. The had it repaired and ready to pick up at 9:30 the NEXT MORNING. They said the power steering column has some moisture and should have repairs but that it's not eminent like Honolulu said and they found several other mistakes in the report we were given. They did their own diagnostic and will be given any further business. Honolulu Buick GMC is not a good place to do business with. More

I requested Honolulu Buick GMC to install front license plate brackets on my 2014 Cadillac ATS. I was quite pleased with the results and the timeliness it took to complete the job. I highly recommend Honol plate brackets on my 2014 Cadillac ATS. I was quite pleased with the results and the timeliness it took to complete the job. I highly recommend Honolulu Buick GMC for such service!! More

The employees were all courteous and professional. Service was performed accurately and in a timely manner. Always a great experience when getting my vehicle serviced here! Service was performed accurately and in a timely manner. Always a great experience when getting my vehicle serviced here! More

Your staff was welcoming efficient and always keeping me up to date on what was happening. Receptionist were alert and get me refreshed and consistently checked in on me. up to date on what was happening. Receptionist were alert and get me refreshed and consistently checked in on me. More

Dealership was excellent. Great customer service. My vehicle was completed in a timely manner. I was able to get dropped off home and picked back up in a Timely matter as well. Thanks everyone! vehicle was completed in a timely manner. I was able to get dropped off home and picked back up in a Timely matter as well. Thanks everyone! More

They welcomed me with excellent friendly customer service. I was also very impressed with their promotness and eagerness to assist me with a shuttle to my next location. service. I was also very impressed with their promotness and eagerness to assist me with a shuttle to my next location. More

Went in for an oil change. It took about an hour and a half. When I got home I noticed they didn’t turn off the change oil alert. It beeps every time I start the car. My neighbor came over and fixed it. I half. When I got home I noticed they didn’t turn off the change oil alert. It beeps every time I start the car. My neighbor came over and fixed it. I would have had to drive back to the dealership to have them fix it if it wasn’t for my neighbor. Do better next time More

Job was completed on time and correctly. Staff was friendly and polite. Would purchase another car from this dealer in the future if and when I needed one. friendly and polite. Would purchase another car from this dealer in the future if and when I needed one. More

I haven’t been to this dealership in 2 years. So I was surprised to get a appointment on short notice. Although it took 2 hours for a simple tire rotation.. I was surprised when they included a 21 point i surprised to get a appointment on short notice. Although it took 2 hours for a simple tire rotation.. I was surprised when they included a 21 point inspection that wasn’t included on the appointment. On top of this, they didn’t charge me for the tire rotation so I end up not having to pay anything. Nice to know a dealership has feelings for the customer More