Honolulu GMC Cadillac - Service Center

Service writer was very good, let me know when vehicle was ready and had paper work all prepared, didn’t have to wait too long.. was ready and had paper work all prepared, didn’t have to wait too long.. More

First time,I got my cadillac back after putting on four new tires and found black marking all over on my rims., Second, time, I had I took my in for repairs I found a crack on front drivers side headlight new tires and found black marking all over on my rims., Second, time, I had I took my in for repairs I found a crack on front drivers side headlights. Only saw the crack only when I was polishing my car. The blacks marking I took off myself. The crack on the headlight I called about it today, but no one called me back. I really want someone call me about this. I'll wait till nextweek. It wasn't like this before. What's going on? Hey! I really take care of my car. The initial survey was good, but I change my mind after finding the crack. More

Samantha wasn’t very knowledgeable, address me by the wrong customer name Allen was very helpful and knowledgeable I would ask for him in the future wrong customer name Allen was very helpful and knowledgeable I would ask for him in the future More

Rating for GM policy of making trash batteries and then not having a warranty and charging $400+ for a new battery of the same "quality" .. Why would we purchase again vice going elsewhere for service/part not having a warranty and charging $400+ for a new battery of the same "quality" .. Why would we purchase again vice going elsewhere for service/parts? Easy, wouldn't! The people at this location have always been nice at least! More

My oil change and tire rotation took almost two hours to complete. That said I waited at the dealership, enjoyed the complementary coffee and teleworked. complete. That said I waited at the dealership, enjoyed the complementary coffee and teleworked. More

Service department was excellent. I arrived before my scheduled appointment and my vehicle was completed in less than two hours. The service agent coordinated my drop-off and pick-up, and was professiona scheduled appointment and my vehicle was completed in less than two hours. The service agent coordinated my drop-off and pick-up, and was professional and courteous. More

Overall experience was good, but I wouldn't book the early appointments. No one seems to be there until well past 8am... so not too sure why they allow people to book 730 appts... took more than 2 hours early appointments. No one seems to be there until well past 8am... so not too sure why they allow people to book 730 appts... took more than 2 hours just for an oil change! More

I have to trust my dealer because that’s the only plsce to take care of my car I hope they do a good job to take care of my car I hope they do a good job More

went for 1 hr oil change - spent 3 hrs as they locked my car keys inside the car ! test test test test test test test car keys inside the car ! test test test test test test test More

We pass other GM dealerships to get to Honolulu Buick GMC because they are very consistent in the quality of their work and have fair pricing. because they are very consistent in the quality of their work and have fair pricing. More