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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
727 Reviews
Call Service Center (808) 836-7007

727 Reviews of Honolulu GMC Cadillac - Service Center

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October 03, 2021

The dealership is ok. I had some bad experiences from my previous services on my car. More

by dcfl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
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Oct 03, 2021 -

Honolulu GMC Cadillac responded

We appreciate your business. We'd like to know more about your visits and where you feel we can improve in order to make your next visit a great experience. Thank you again for your input, and we hope to hear from you soon. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 02, 2021

My truck was obviously ready for hours, and no one called me. I had to go check on the status myself. That's why I only go for warranty work. More

by j.haynes23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Earl
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Oct 19, 2021 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 30, 2021

I appreciate Ms. Irene. She ensured my vehicle was completed in a timely manner by immediately contacting my warranty service company to get the ball rolling. More

by chayacheron
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Sep 30, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Irene had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 30, 2021

Samantha was very professional and courteous. Your waiting lounge was cleaned and comfortable while I waited for my truck . More

by HDUYENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Oct 03, 2021 -

Honolulu GMC Cadillac responded

Thank you for the kind words for Samantha and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 25, 2021

Professional and customer oriented service department staff members. They always do their best in every visit More

by PGAWAN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Nash, Irene Nicholson
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Sep 26, 2021 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 20, 2021

Everything was nicely set up friendly staff, the down side was about half of the sales staff was walking around without there mask on inside the facility as if they didn’t need to have one on. Being More

by JACOB64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Sep 21, 2021 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 20, 2021

Really great overall experience. Service was performed promptly at a very satisfactory price. My Service Advisor was polite and attentive. Can’t wait to come back at 15,000 miles. More

by JNJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
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Sep 21, 2021 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 17, 2021

It’s ok just did not have parts for my truck cause my truck is a 2005 cannon More

by pepsigrlinhawaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Edwards
Report | Print
Sep 17, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to leave us this feedback. We apologize for not having the parts you needed. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 09, 2021

The entire team at Honolulu GMC was amazing. They were extremely helpful and took a high level of interest in the service my vehicle needed. More

by CMINTON85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Peros, Irene Nicholson, Samantha Earl
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Sep 09, 2021 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 07, 2021

Con Artist extrodinaires!!!You guys are a freakn Con Artist extrodinaires!!! You guys are a freakn JOKE!! Said you had to pull of panel for assessment. Wonder why people hate dealerships NEGATIVE More

by Onilaa
Friendliness
Recommend Dealer
No
Employees Worked With
Waited forever RIDICULOUS , Irene Nicholson
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Sep 24, 2021 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send me a message with your contact information so that I can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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