Back

Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
688 Reviews

688 Reviews of Honolulu GMC Cadillac - Service Center

Sort by
July 16, 2021

My warning light to service tire monitor was on so I brought it in and they replaced my TPMS sensor, checked it and all 4 sensors read at the time. But for some reason, the warning light came on again a More

by MOANA.LEONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Jul 17, 2021 -

Honolulu GMC Cadillac responded

Moana, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for your business. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 15, 2021

I am a satisfied owner of an MB and Cadillac I bought from your Nimitz center. Matt and Kalai are knowledgeable and honest.in their recommendations. More

by VOGUEPYGMALION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks, Samantha Earl
Jul 15, 2021 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 10, 2021

My advisor SAM provided OUTSTANDING CUSTOMER SERVICE. Assisted me with transportation to/from NEX cause my car will take a few hours to repair. Thank you More

by bertwatanabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jul 12, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad Sam and the team were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Jul 13, 2021 -

bertwatanabe responded

I shall return. MANY MAHALOS. BERT

July 07, 2021

The Honolulu GMC dealers have been nothing but great to me. Excellent service and nice people. They always take good care of me and go out of their way to do a good job More

by JON53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Honolulu GMC Cadillac responded

Thank you for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and look forward to seeing you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 28, 2021

Great service and staff. Irene was awesome! Fast, easy to deal with, and did an excellent job helping me accommodating my schedule. Very professional and friendly. More

by CadiCT6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Alan Edwards
Jun 29, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Irene was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 28, 2021

Service manager got me a loaner with just two weeks to go on my warranty. Although unable to replicate my theft deterrent system issue, they replaced the immobilizer module and hopefully that did the trick. More

by High Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl, Alan Edwards
Jun 29, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 25, 2021

Service is mediocre which is pretty much average on the island. More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Earl
Jul 12, 2021 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 23, 2021

My experience with the service department has always been excellent. Their timelines and friendliness are reasons why I continue to return for servicing. Keep it up! More

by dan.koyamatsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Jeff Williams
Jun 23, 2021 -

Honolulu GMC Cadillac responded

Dan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 22, 2021

I recently purchased a BMW X5 from the dealership. It was a great process very friendly no issues. The vehicle within two weeks had a check engine light and other issues. I returned to the dealership to use More

by ABREUKEVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon
Jul 09, 2021 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 19, 2021

I had a great experience with my Buic Regal 2011 when I took my car in for its annual service. EVERYTHING was great. WILL your services again. More

by BRAZELLM002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting, E Van, Sean Peros, Brian Wong, Shelly Mogote, Matt Marks, Sasha Mansaw, Tina Amadeo
Jun 20, 2021 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Jun 29, 2022 -

BRAZELLM002 responded

I had a great experience with Buick GMC doing my annual service of my regal Buick. Everyone was so friendly with lots of aloha.

...
60
...