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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
727 Reviews

727 Reviews of Honolulu GMC Cadillac - Service Center

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October 18, 2021

Love the product no problems with my 2014 Sierra Service department gave me fastest oil change ever More

by JEANNIE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
Oct 19, 2021 -

Honolulu GMC Cadillac responded

Jennie, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Congratulations on your new 2014 Sierra! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 12, 2021

Service shop definitely needs an update in the near future. Service team is awesome. 10/10! More

by AKAPELIELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting, Irene Nicholson, Jeff Williams
Oct 13, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 11, 2021

very friendly and attentive to my concerns. kept me abreast on the progress of the services being performed More

by Tenshi81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron (?) - mechanic, Irene Nicholson
Oct 11, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. Irene and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 11, 2021

The staff were really great with working with you. Great services and highly recommend to other people More

by lm.tschuor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Peros, Samantha Earl
Oct 12, 2021 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 07, 2021

Service had great communication and the repair was as expected. Jeff was very helpful and made getting service easy. Thank you! More

by EJOSEPH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . Jeff and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 07, 2021

The appointment was confirmed via text and a phone call that I made to dealership, but I was still not in the system. I had scheduled a safety check and oil change. Over 5 hours for a simple service. More

by STACEYKUHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no name
Oct 24, 2021 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 07, 2021

Staff was very kind and informative. My car was done quicker than I expected. The diver was not available when my car was ready but the staff offered to get me Lyft. Overall very good service. More

by mesiakapesia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts staff
Oct 10, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 07, 2021

Did warranty work and was easy to deal with. Didn’t try to get money out of me and was very courteous during the process. Easy to deal with which is saying a lot for a dealer! More

by Actionhero808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Oct 10, 2021 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 06, 2021

Honolulu Buick dealership is fair and I enjoy doing business with them they take care of there customers More

by Roosevelt Shaw
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting
Oct 06, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 06, 2021

I turned my car in to have the power steering fixed, and the stability system morning and the ABS warnings to be turned off. Also to do a 90,000 mile check up. Three weeks later I finally get the car back a More

by LISE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Earl
Oct 24, 2021 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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