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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
689 Reviews
Call Service Center (808) 836-7007

689 Reviews of Honolulu GMC Cadillac - Service Center

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October 06, 2021

Honolulu Buick dealership is fair and I enjoy doing business with them they take care of there customers More

by Roosevelt Shaw
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting
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Oct 06, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 06, 2021

I turned my car in to have the power steering fixed, and the stability system morning and the ABS warnings to be turned off. Also to do a 90,000 mile check up. Three weeks later I finally get the car back a More

by LISE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Earl
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Oct 24, 2021 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 03, 2021

The dealership is ok. I had some bad experiences from my previous services on my car. More

by dcfl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
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Oct 03, 2021 -

Honolulu GMC Cadillac responded

We appreciate your business. We'd like to know more about your visits and where you feel we can improve in order to make your next visit a great experience. Thank you again for your input, and we hope to hear from you soon. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 02, 2021

My truck was obviously ready for hours, and no one called me. I had to go check on the status myself. That's why I only go for warranty work. More

by j.haynes23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Earl
Report | Print
Oct 19, 2021 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 30, 2021

I appreciate Ms. Irene. She ensured my vehicle was completed in a timely manner by immediately contacting my warranty service company to get the ball rolling. More

by chayacheron
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Sep 30, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Irene had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 30, 2021

Samantha was very professional and courteous. Your waiting lounge was cleaned and comfortable while I waited for my truck . More

by HDUYENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Oct 03, 2021 -

Honolulu GMC Cadillac responded

Thank you for the kind words for Samantha and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 25, 2021

Professional and customer oriented service department staff members. They always do their best in every visit More

by PGAWAN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Nash, Irene Nicholson
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Sep 26, 2021 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 20, 2021

Everything was nicely set up friendly staff, the down side was about half of the sales staff was walking around without there mask on inside the facility as if they didn’t need to have one on. Being More

by JACOB64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Sep 21, 2021 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 20, 2021

Really great overall experience. Service was performed promptly at a very satisfactory price. My Service Advisor was polite and attentive. Can’t wait to come back at 15,000 miles. More

by JNJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
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Sep 21, 2021 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 17, 2021

It’s ok just did not have parts for my truck cause my truck is a 2005 cannon More

by pepsigrlinhawaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Edwards
Report | Print
Sep 17, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to leave us this feedback. We apologize for not having the parts you needed. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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