Honolulu GMC Cadillac - Service Center

I brought my vehicle in for an oil change and safety inspection. We completed oil change and was denied safety inspection due to tires. So we left the service center and went home. We decided to take ou inspection. We completed oil change and was denied safety inspection due to tires. So we left the service center and went home. We decided to take our encore to get new tires from Costco. Costco didn’t have our tires in stock so we just decided to go shopping for items needed at home. When we got home I noticed a puddle of some kind of liquid. I checked it was oil from where my wife parked after returning from oil change. I then looked under the encore and noticed oil dripping onto my driveway. I call service center and informed them that my vehicle was leaking oil and was not leaking oil before oil change. Service center suggested I bring the vehicle back in. Then service center told me to get it towed in. I was upset and told them you guys work on my vehicle now it’s leaking and you want me to pay for my vehicle to get towed. Then they suggested I use my insurance for a tow. I was extremely upset at this point. Then Irene came on the phone. I was upset and yelling at Irene on the situation. Irene suggested I call Buick roadside assistance for a tow since I have that option. Irene told me to have my encore towed to service center that night so they could get started on it first thing in the morning. I scheduled tow truck to deliver that night. The tow truck driver called to verify drop off and was told they were closing shortly and could not drop off the vehicle. We got our encore towed the next morning. I called about 4 hours later to check on status of our encore. The person I spoke to said it was ready. She explained that when the technician took off the oil filter to be replaced. The technician did not take off the old gasket. So there was 2 gaskets which had made a space for oil to leak from. We bring our 2018 Buick Encore to the Buick service center thinking it is the best choice because they work on Buick’s all the time. If Honolulu Buick GMC can’t get an oil change right. I don’t trust them to do anything on my vehicle. My first encounter with Honolulu Buick GMC a year ago when I was shopping for a new car. Bad service then also. I probably will never return to this dealership. I will start servicing and shopping at Cutter. I have to live with the fact that having loss a lot of oil in my vehicle and still driving if I damaged it and will have future problems because a professional dealership can’t perform a simple oil change. More

Irene the service person was excellent in everything she did to provide us with the trust and care for our car . very polite and pleasant. did to provide us with the trust and care for our car . very polite and pleasant. More

Love the product no problems with my 2014 Sierra Service department gave me fastest oil change ever department gave me fastest oil change ever More

Service shop definitely needs an update in the near future. Service team is awesome. 10/10! future. Service team is awesome. 10/10! More

very friendly and attentive to my concerns. kept me abreast on the progress of the services being performed abreast on the progress of the services being performed More

The staff were really great with working with you. Great services and highly recommend to other people services and highly recommend to other people More

Service had great communication and the repair was as expected. Jeff was very helpful and made getting service easy. Thank you! expected. Jeff was very helpful and made getting service easy. Thank you! More

The appointment was confirmed via text and a phone call that I made to dealership, but I was still not in the system. I had scheduled a safety check and oil change. Over 5 hours for a simple service. that I made to dealership, but I was still not in the system. I had scheduled a safety check and oil change. Over 5 hours for a simple service. Car was not vacuumed or washed after service. Attendant did waive tire rotation cost. More

Staff was very kind and informative. My car was done quicker than I expected. The diver was not available when my car was ready but the staff offered to get me Lyft. Overall very good service. quicker than I expected. The diver was not available when my car was ready but the staff offered to get me Lyft. Overall very good service. More

Did warranty work and was easy to deal with. Didn’t try to get money out of me and was very courteous during the process. Easy to deal with which is saying a lot for a dealer! to get money out of me and was very courteous during the process. Easy to deal with which is saying a lot for a dealer! More