Honolulu GMC Cadillac - Service Center

Slow to get to vehicle and act nefariously through the process of getting vehicle serviced. Resistant to follow best customer care protocols and guidance from corporate. process of getting vehicle serviced. Resistant to follow best customer care protocols and guidance from corporate. More

Prompt and helpful service. Samantha made everything easy and set up complimentary lyft service for me. Samantha made everything easy and set up complimentary lyft service for me. More

Takes a while to get an appointment, but once there the service written Irene was very attentive. service written Irene was very attentive. More

Excellent customer service & satisfaction from both front Admin staff & techs, finding small deficiencies abs correcting front Admin staff & techs, finding small deficiencies abs correcting More

Efficient and fast, met all my needs, friendly service, great response to my emergency situation. great response to my emergency situation. More

Your service writer Irene was excelent! She went over all that needed to be done! She went over all that needed to be done! More

Did what they said they would do and got me a ride home. Car was ready on time Car was ready on time More

Their ok, I think it could be better if they had more shop foremen. On my truck they misdiagnose my problem, they thought it was just the battery, but it was also the battery cable. Other than that they shop foremen. On my truck they misdiagnose my problem, they thought it was just the battery, but it was also the battery cable. Other than that they did a good job. One last thing, on the bill, it shoudl be more itemized for each service, explaining each service that was done. More

Jon was my salesperson for the last 2 Buicks I leased, but he always goes BEYOND just the sale. He's always available to either help me understand the features of my Buick, and this time he helped me sch but he always goes BEYOND just the sale. He's always available to either help me understand the features of my Buick, and this time he helped me schedule my Buick for a service appointment when I couldn't get a return call from the service dept. after leaving 2 messages! Besides coming to my rescue, he always follows up to ensure I am satisfied with whatever situation he helped me with. No wonder he continues to achieve outstanding recognition and accolades! More