Honolulu GMC Cadillac - Service Center

Irene and Verg are great! I had to return the vehicle because the suspension was shaking and it turned out that the tech forgot to finish the job. because the suspension was shaking and it turned out that the tech forgot to finish the job. More

It took 2 visits to complete my recall. The 2 ladies at the service desk were very nice. 5 stars for them. 5 stars for the rides home and back.. 2 stars for having to go 2 times for the recall. the service desk were very nice. 5 stars for them. 5 stars for the rides home and back.. 2 stars for having to go 2 times for the recall. More

I have been going here for years and the service is always poor. They have a high turnover with their service advisors. Therefore, you never have the same person. If there were other Cadillac dealers always poor. They have a high turnover with their service advisors. Therefore, you never have the same person. If there were other Cadillac dealers on the island, I wouldn’t hesitate to go to another location. This location is terrible and don’t care about their customers. Once they make the sale you are treated like terrible. The customer service should extend from sales into the service center. This is not the case and never has been. Very sad as their is no Aloha for this location. More

Started off a little rocky but staff was very accommodating so ended up a very good experience accommodating so ended up a very good experience More

Very disappointed in the service dept. Dropped off my Cadillac for my 11:30 am appointment to switch out the Que system which was estimated to take about an hour. My car was ready 6.5 hrs later at 6:10 p Cadillac for my 11:30 am appointment to switch out the Que system which was estimated to take about an hour. My car was ready 6.5 hrs later at 6:10 pm. Also asked them to check air in tires cause Onstar diagnostic reported tire pressure low. Service agent assured me that the 17 point inspection would be done. It was not done. Received e-mail on Nov. 14, 2021 that my safety check expired June 2021. I was cited for expired safety check on Aug 20, 2021. My car was serviced on July 9, 2021. Oil change and 27 point inspection. They failed to renew my safety check. Always told estimated wait time about 1 hour. Never waited less than 2 1/2 hours. More

Had to wait a week twice for two different parts orders. Car came back absolutely filthy. Been parked under a tree for several days and had tree debris all over the car. Left many messages asking orders. Car came back absolutely filthy. Been parked under a tree for several days and had tree debris all over the car. Left many messages asking for a call back with a status report. Had been told I would be called back on many occasions and dozens of times at least no callback was received completely void of communications with the service writer department not the kind of experience you’d want with a Cadillac DTS More

Service was great and everything was good to go.. Customer service was outstanding especially Samantha Earle. Customer service was outstanding especially Samantha Earle. More

Receptionist was informed that my vehicle was blocked in and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service department that the technicians forgot to reset a service checkpoint and requested for me to return to the dealership. I am surprised of how staff upholds service from a reputable luxury dealership. I would expect it from a sales car lot instead. More

Assessment of car helped me to make a decision on trading it for a new car. Very helpful. Thanks! it for a new car. Very helpful. Thanks! More

Alan and his crew never fail to perform in a professional and timely manner for me. I manage a fleet of multiple vehicles and they handle everything I need. and timely manner for me. I manage a fleet of multiple vehicles and they handle everything I need. More