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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
689 Reviews
Call Service Center (808) 836-7007

689 Reviews of Honolulu GMC Cadillac - Service Center

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February 12, 2022

Very pleasurable service as usual. Friendly personal and environment. Drop off and pick up service a makes it a pleasure. More

by Koro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Feb 13, 2022 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 08, 2022

2 1/2 hours for oil change, wasn’t told when car was finished, found out on my own, then kept waiting for 20min to pay. More

by TIMOTHY_FRIEDRICH2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Feb 09, 2022 -

Honolulu GMC Cadillac responded

Thank you for your review, Timothy. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry we didn't meet your time expectations. We'd love to hear more about your experience in hopes of improving our process. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 08, 2022

Excellent Customer service provided by Alaina and Irene. Very courteous. She provided me with an estimate for the service and service was completed as estimated. She also provided me with a quick brief of s More

by Gil Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Feb 09, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 08, 2022

Alaina is awesome. She took great care of me and communicated frequently to ensure I was well informed. More

by JIMMY_VZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks
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Feb 09, 2022 -

Honolulu GMC Cadillac responded

Jimmy, thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 01, 2022

This was my first time getting my Cadillac serviced here in Oahu and I was extremely disappointed with the experience. I requested a loaner vehicle a month prior to my service appointment and still nothing More

by Cadillac ESV White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Feb 01, 2022 -

Honolulu GMC Cadillac responded

Aloha and thank you for choosing us for your vehicle's service. We apologize for the industry wide vehicle shortage and hope to have courtesy transportation back as soon as more Cadillacs are available. It seems that you are not satisfied with the work performed on your vehicle. Please reach out to us directly so we can make arrangements to make sure all parts and fluids were changed as requested and make sure you are completely satisfied. Thank you for your feedback as we are always looking for opportunities to improve. Thank you, Alan Edwards Service Manager

January 31, 2022

Their always welcoming, helpful, explaining any work that has to be done, or has been done,courteous, kind. More

by Sandie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Davis Service Support Specialist
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Feb 01, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 30, 2022

I have been trying to get my truck repaired under warranty work since mid November and can’t get an appointment. More

by chengiskhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Feb 16, 2022 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit and our management team. Thank you for providing your contact information. Someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service done as promised and when promised. Good work and nice people. Will return for service work More

by robert_burnsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Jan 28, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Robert. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service wait time was too long. 4 1/2 hours and quoted wait time was 2. More

by MZZB3A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alaina davis
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Feb 14, 2022 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We are always working to reduce service wait times, as we know your time is valuable. Please reach out directly so we can use your experience to better improve. Thank you for choosing Honolulu Buick GMC Cadillac to service your vehicle. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 25, 2022

Service on Saturday was excellent. Staff very friendly and offered me a Lyft service. I knew how much the service would be. More

by johnfalcon33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
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Jan 25, 2022 -

Honolulu GMC Cadillac responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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