Honolulu GMC Cadillac - Service Center

I called multiple times regarding some service I had on my vehicle. The service department failed to fix the initial issue. I have left voicemails and still have not received a call. Funds went toward a se my vehicle. The service department failed to fix the initial issue. I have left voicemails and still have not received a call. Funds went toward a service that was not rendered. More

no matter what the service is fore it is always done with efficiency and when they say it will be done efficiency and when they say it will be done More

Waited 3. 5 hours with an appointment to have tint removed then was told to come back when “they call me”. The lining is falling of on the door panels. Oil leak 5 hours with an appointment to have tint removed then was told to come back when “they call me”. The lining is falling of on the door panels. Oil leaking from the exhaust. Why would I go back…🤣😂🤷‍♂️🤦‍♂️ More

I recently went in for an oil change and the engine cover was not reinstalled. The bigger issue is the filter was installed incorrectly as well. The incorrect installation caused the oil to leak out of my ve was not reinstalled. The bigger issue is the filter was installed incorrectly as well. The incorrect installation caused the oil to leak out of my vehicle causing the oil and check engine light to come on. I then had to have the vehicle towed back into the dealership for additional diagnostics. I called the evening the incident happened but the dealership was closed so I left multiple voicemails. I tried calling again the following morning but was never able to connect with anyone and never received a return call. I ended up calling my insurance company to arrange a tow. My insurance also tried to contact the dealership but they were unsuccessful as well. I went into the dealership but after the vehicle was dropped off for an update as I was unable to reach anyone by phone. Now on the second day I have not received any updates on the diagnosis. More

Fast and friendly service very helpful during and after purchasing process and great service department purchasing process and great service department More

In recent months, it has been very difficult to get an appointment. And now I’ve been waiting for more than a month for a warranty part. In the past I’d been happy with their service. I think they ne appointment. And now I’ve been waiting for more than a month for a warranty part. In the past I’d been happy with their service. I think they need more people. More

They have good customer taker and friendly his name justen he is very knowledgeable person justen he is very knowledgeable person More

Service center is only good for regular maintenance and oil changes. For large repairs they don’t have any open appointments for at least 2-3 months, expecting you to be left with no alternate transportati oil changes. For large repairs they don’t have any open appointments for at least 2-3 months, expecting you to be left with no alternate transportation in the meantime, unless you feel like spending $50/day on a rental car through their “corporate rate” with Enterprise. They also don’t have any loaners because they say the sales team pulls it from the service center to make a sale. No one answers the phones, constantly going to voicemail; they don’t return calls or respond via their alternate text option that they provide to customers. This is their style of customer service even to customers who have bought their vehicles from their dealership. More

This is a great place to purchase a vehicle and as well as continued service maintenance. The staff doesn’t overwhelm you on things your not interested in and are always accommodating to your needs. Th as continued service maintenance. The staff doesn’t overwhelm you on things your not interested in and are always accommodating to your needs. This is THE Choice for customer service. There’s not that much personable staff in other dealerships on this island. More

Old but the customer service lady was very friendly. I believe it’s the only one in the island so not many options to choose from. I believe it’s the only one in the island so not many options to choose from. More