Honolulu GMC Cadillac - Service Center

I had to pay $200 just to have my truck looked at. The customer service was excellent, but $200 JUST to have it looked at?! The customer service was excellent, but $200 JUST to have it looked at?! More

I really love my GMC TERRAIN DEALERSHIP GIVES ME VERY GOOD SERVICE AND GOOD ADVICE VERY FRIENDLY AND VERY INFORMATIVE ON WHAT TO BE NEEDED AND DONE FOR MY GMC TERRAIN 👍 GOOD SERVICE AND GOOD ADVICE VERY FRIENDLY AND VERY INFORMATIVE ON WHAT TO BE NEEDED AND DONE FOR MY GMC TERRAIN 👍 More

Efficient service. Appointment was completed in a timely manner. Requested service completed. Satisfied with service performed. Appointment was completed in a timely manner. Requested service completed. Satisfied with service performed. More

Irene was super professional and courteous. She made the best efforts to repair my vehicle. Thank you Irene She made the best efforts to repair my vehicle. Thank you Irene More

This dealership has only 2 mechanics. The general manager, not sure if he is the same one. But, he is the problem. Last service, I had to wait 1 month before I could have the truck taken The general manager, not sure if he is the same one. But, he is the problem. Last service, I had to wait 1 month before I could have the truck taken in for service. Then they told me it would be finished at at certain time. It took another 5 days to finish. And the problem was a thermostat. A part that should have taken a little while to troubleshoot and replace. Look this was an oil change, but if I need service. How long before it can come in. Last time, service department said you can take it to Waipahu. When I live up the road... What kind of service is that! More

I liked the customer service at this dealership. The service department staff are very personable. The service department staff are very personable. More

Very efficient , on time . Satisfied with the service . Very friendly . Thank you very much for the service Satisfied with the service . Very friendly . Thank you very much for the service More

When i arrived i was greated my a service advisor and she took my information down and asked if a needed a ride. I told her no and that she would give me a call when it was done. Very good customer service took my information down and asked if a needed a ride. I told her no and that she would give me a call when it was done. Very good customer service. More

Bought 2 vehicles over 3 years. Both a bust. Got rid of Enclave at 12,000 miles not a good vehicle. Bought a Denali GMC has thrown rods twice before 13,000 miles Last repair cam Both a bust. Got rid of Enclave at 12,000 miles not a good vehicle. Bought a Denali GMC has thrown rods twice before 13,000 miles Last repair came back with a dent on bed but when I received the vehicle back it was so dirty I couldn’t tell. More

I brought in my vehicle for a potentially catastrophic engine issue. I have three main issues that came about with this; first, the engine issue has a Technical Service Bulletin associated with it that de engine issue. I have three main issues that came about with this; first, the engine issue has a Technical Service Bulletin associated with it that detailed the circumstances and work that needed to be done to fix the issue with the lifters. The dealership insisted multiple times the technical service bulletin I was mentioning did not exist and that they had guidance that only covered replacing the broken lifters. I called GM support and explained my situation and interaction with the dealership and they confirmed the existence of the service bulletin I mentioned which stated all lifters shall be replaced according to the circumstances with my truck and that GM support would be making a case for me and reach out to the dealership to get the proper work done. It was shortly after this conversation that I was notified by the service advisor that work had been completed on my truck and would be ready for pick up soon. I mentioned that I had called GM support about the service bulletin and I was told they would look into it, not sure what they meant by this. They did replace all lifters eventually and after about three weeks I had my truck again. Second issue is with the timing of everything from the delay in the technicians timing in diagnosing the vehicle, the initial quote of a months plus turnaround time but then seemingly rushing the initial work to about two weeks which delayed my getting a rental vehicle from the dealership. I’m concerned about the quick initial turnaround because did this affect the quality of work and where they trying to get the car out of their hands since they thought I was insistent of the service bulletin and the work that actually needed to be done. Also, once I mentioned I talked to GM about the situation communication was sparse; I didn’t hear from them after they said they would look into the bulletin/my dealings with GM support meaning I didn’t know when or if they would do the work they’re supposed to, I didn’t hear from them until they called about coordinating a rental for me at which time they did not say anything about working on the truck or when it would be ready which would be the next time they contacted me to pick up the truck. Third, and this relates to the timing of things, I couldn’t get a rental until the technicians put in notes on the vehicle and that took nearly two weeks for both these things to happen. I still haven’t been reimbursed for the rental i took out-of-pocket. I understand things can get busy and with limited people and resources and being on an island with potential limited parts availability which all could contribute to a delay in getting a technician to officially diagnose the problem but there was just no sense of urgency to get to the point where I could easily get a rental. I still had to get to work and make medical appointments and I could not simply put my life on pause because I don’t have a vehicle, I assume they wouldn’t be able to take pause and have their life and work inconvenienced so why did I need to especially since they were gate keepers to the policies that enable entitlements to their customers. I also had to rent from difference rental agencies and at a premium since it was last minute and getting rentals on the island is difficult. Samantha was the service advisor that was assigned to me and I do have to complement her on her interpersonal communication skills and her positive attitude when we did communicate. The entire experience was hectic, stressing, and took away confidence I had with the dealership, GM as a whole, and the dealerships ability to produce good customer service and quality work and product. Again I worry about the quality of work, initial denial of work to be done, timeliness in getting a rental, and the seemingly dismissal of me as a customer by not addressing my concerns. They couldn’t even be bothered to wash the vehicle after they had it for the amount time they did sitting out in the elements, having got dusty and dirtier than when I dropped it off. More