Honolulu GMC Cadillac - Service Center

it was very nice that i was able to do most of the deal over text or at least duscuss over text or at least duscuss More

I brought my car in for maintenance a week ago and when I got it it back the AC was only blowing hot air. I have been calling and they don’t answer. I’ve left multiple messages and have not received a call b got it it back the AC was only blowing hot air. I have been calling and they don’t answer. I’ve left multiple messages and have not received a call back all week. I even called the parts department and they took my name and number. I called Sales to speak to the GM but he wasn’t in. They also took my name and number for the GM to call me back but I haven’t received a call back yet. Terrible service!! More

last service was a very bad experience. my battery wasn’t holding charge so i brought truck back in. because i had the same problem 2 years ago they did tests and found that the battery w my battery wasn’t holding charge so i brought truck back in. because i had the same problem 2 years ago they did tests and found that the battery was faulty. then i was told that i have to pay for testing and to install new battery. if it was faulty, why should i pay anything? its not my fault that they used a crappy battery that never last past warranty. and i would think testing to see that there’s no short would benefit the service dept from reoccurring problems. i also paid $3500 for extended bumper to bumper warranty which i was later told doesn’t cover this. and to top it all, i was told that if the battery goes bad again, they won’t cover it because its the third time! its like a threat to not bring it back cause it happened twice. why would they even threaten me if they found that the battery was faulty and tests were negative. it just makes no sense, so i paid and left pissed. it would have been cheaper to just go somewhere else and buy a better battery and change it myself. More

Irene provided excellent service regarding the repairs to my Escalade. She provided up-to-the-minute updates and made me feel important when it came to making sure I had transportation to and from the dealer my Escalade. She provided up-to-the-minute updates and made me feel important when it came to making sure I had transportation to and from the dealership when I dropped off the vehicle for repair as well as after the vehicle was repaired. Thank you Irene and Honolulu Buick GMC. Vern, the transportation driver also provided me with excellent service and got me to and from work. More

Nick was an excellent salesman. Clear communication very straightforward to the deal with. A+Very Satisfied!! Clear communication very straightforward to the deal with. A+Very Satisfied!! More

They have Great service , awesome staff. And amazing selection. I would recommend this place z And amazing selection. I would recommend this place z More

I called multiple times regarding some service I had on my vehicle. The service department failed to fix the initial issue. I have left voicemails and still have not received a call. Funds went toward a se my vehicle. The service department failed to fix the initial issue. I have left voicemails and still have not received a call. Funds went toward a service that was not rendered. More

no matter what the service is fore it is always done with efficiency and when they say it will be done efficiency and when they say it will be done More

Waited 3. 5 hours with an appointment to have tint removed then was told to come back when “they call me”. The lining is falling of on the door panels. Oil leak 5 hours with an appointment to have tint removed then was told to come back when “they call me”. The lining is falling of on the door panels. Oil leaking from the exhaust. Why would I go back…🤣😂🤷‍♂️🤦‍♂️ More

I recently went in for an oil change and the engine cover was not reinstalled. The bigger issue is the filter was installed incorrectly as well. The incorrect installation caused the oil to leak out of my ve was not reinstalled. The bigger issue is the filter was installed incorrectly as well. The incorrect installation caused the oil to leak out of my vehicle causing the oil and check engine light to come on. I then had to have the vehicle towed back into the dealership for additional diagnostics. I called the evening the incident happened but the dealership was closed so I left multiple voicemails. I tried calling again the following morning but was never able to connect with anyone and never received a return call. I ended up calling my insurance company to arrange a tow. My insurance also tried to contact the dealership but they were unsuccessful as well. I went into the dealership but after the vehicle was dropped off for an update as I was unable to reach anyone by phone. Now on the second day I have not received any updates on the diagnosis. More