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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
728 Reviews
Call Service Center (808) 836-7007

728 Reviews of Honolulu GMC Cadillac - Service Center

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March 04, 2023

Just not so friendly and lack of smile. People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works More

by CYNTHIAGIGNACIO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam and other girl..I didn’t get her name
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Mar 08, 2023 -

Honolulu GMC Cadillac responded

Thank you for your feedback, Cynthia. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 04, 2023

It took 9 hours to complete a simple oil change and tire rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t g More

by SAVHALL97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Rose , Irene Nicholson, Ashley Iwasaki
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Mar 08, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 03, 2023

Great people, very attentive and patient. Only reason it’s not 5 star is because the manager didn’t give me the best deal but really everyone was 5 star!! More

by sjomiller111
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Honolulu GMC Cadillac responded

We are very happy to hear Dante,Jenn, and Theresa provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 03, 2023

Great people, gave me an awesome deal and I am very grateful for the entire team! More

by ZANE.ZAHID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, Zane. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 03, 2023

One service advisor, no service manager, 2 service techs. They didn’t do the tire rotation and yet I was charged for it. I never received the GM or military discount. They didn’t preform a test drive and the More

by Pierce.amanda10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mk
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Mar 04, 2023 -

Pierce.amanda10 responded

Litha what are you going to do about this?

March 02, 2023

The ac service was great, nice and super cold. We had to wait long time for the service date but only took 2 days of service and we understand. More

by JASMINEBUALUAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Jasmine, thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 02, 2023

Needs to close permanently! They sale vehicles that are faulty. Had a total break failure 2 weeks after I purchased my 2023 Denali. The GM offered to pay my first payment to re More

by BIGBODY08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justen Chilcoat
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Hi Mr. Romano, the module damaged from excessive water exposure was replaced and the issue was resolved quickly! We don't manufacture the vehicles, but we do our best to repair any faults or defects! Offering to pay your first payment was a gesture to show that we value your time and appreciate your business. We hope you are enjoying the free black out emblems we gave you. They sure make your Sierra look amazing!! Please let me know if you any further issues with your vehicle and we will get them resolved asap! Our offer to buy your vehicle always stands if you are unhappy! Thank you! Justen Chilcoat

Mar 02, 2023 -

BIGBODY08 responded

Mr. Chilcoat, Thank you for reminding me about the “free blackout emblems” and I agree they make it look amazing. You forgot to mention that you gave those to me because the day I drove the truck home the Tire Pressure Monitors DID NOT WORK AND THERE WAS A LOUD RATTLING BECAUSE THE SPARE TIRE BRACKET WAS LOOSE. I had to drive around for a week with that default light on. You also forgot to tell everyone that it took all day to fix because you had the wrong monitors and had to take some from a different tire.

Mar 02, 2023 -

BIGBODY08 responded

Mr. Chilcoat your staff also told me during the battery issue that these GMC trucks don’t have the appropriate battery charge to maintain The electronics that the truck has. If you would have told me that during the purchasing process I wouldn’t have bought the truck. I ask that you please inform everyone coming to your dealership of this issue prior to them spending almost $90,000 on a truck.

Mar 03, 2023 -

BIGBODY08 responded

One other thing that happened is they leave customers personal information laying out where anyone can see it. I saw Name, Phone numbers, and addresses of people that brought their vehicles there. We all know with that information someone could easily still your identity. Mr. Chilcoat if your standing by your actions I would like you to let me talk to your customers prior to them buying a vehicle and share my experience and yes I will tell each customer about the blackout emblems you have me.

March 01, 2023

Oil change was completed within 1 hour of schedule appointment. Service by the attending young lady was superb and outstanding. Provided a welcome and directions for vehicle service. While having b More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the sweet busy little ladies name...
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us, Adrian. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 01, 2023

Once you get past the problems of not answering their phones or messages, the service department was wonderful. Because it would be longer than expected, they provided a ride all the way back to Waianae. More

by EDWARD_ADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Thank you, Edward! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 26, 2023

Oil change was not done as promised. 3 hour wait turned into 6 hour wait More

by MAKAHAGIRL1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Feb 26, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Feb 27, 2023 -

MAKAHAGIRL1990 responded

I was told it would take 3 hours for the oil change which I do think that's too long of a wait but I did need my oil changed and I waited there. After 4 hours my friend picked me up to get something to eat then had him bring me back to the dealership to see if my truck was done and it was. I would've appreciated a phone call that my truck was completed the fact that it wasn't ready within the 3 hours I was told. Ive never waited more than 3 hours for an oil change, and if it wasn't going to be completed within 3 hours, I would've planned accordingly for someone to pick me up.

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