Honolulu GMC Cadillac - Service Center

The employees are extremely friendly but after my car was diagnosed they failed to get back to me about the service I requested. I reached out to book a tire service and received no response. In addition, I diagnosed they failed to get back to me about the service I requested. I reached out to book a tire service and received no response. In addition, I was charged $417 to diagnose my car which they stated would go towards the service but never responded back to me so I basically paid $417 for nothing. My car still has the same issues I had when I brought it in. Nothing was fixed and I still haven’t received a call back. More

I call them 25x live voices message everything no call back at there service department they are super bad back at there service department they are super bad More

Had to call 4 times in 6 days to schedule an appointment. Left a detailed message with each call. Never received a call back. Left a detailed message with each call. Never received a call back. More

Sara Pratt was my service manager. She really made all the difference. I’ve had my engine replaced twice which is very frustrating but Sara really made the process smooth and easy. She really made all the difference. I’ve had my engine replaced twice which is very frustrating but Sara really made the process smooth and easy. More

Service was ok however it took 4 hours waiting for a soft ware update on my car. That is too long ware update on my car. That is too long More

Lack of communication is the main problem. It took 10 days for someone to contact me on the status of my car took two weeks to fix it.. If you keep in constant contact I wouldn’t have had a I It took 10 days for someone to contact me on the status of my car took two weeks to fix it.. If you keep in constant contact I wouldn’t have had a I wouldn’t have had a problem problem problem… giving an estimated time of completion also was never done .. Again, communication, communication, communication More

Very welcoming. Smooth transaction. I know what I wanted and I got what I wanted. Ryan, thank you for being so accommodating. The facilities were clean. The car Smooth transaction. I know what I wanted and I got what I wanted. Ryan, thank you for being so accommodating. The facilities were clean. The car was clean. I recommend this dealership to anyone. Buy American! Will buy from them again. More

Friendly, honest, explain everything when I had questions. Help me set up my next visit. questions. Help me set up my next visit. More

Current staff an improvement over former staff; courteous; helpful; explained work done on vehicle; attentive to customer courteous; helpful; explained work done on vehicle; attentive to customer More

Excellent service, attentive to customer requests & parameters. Financing offered & pleasantly procured & provided. Details explained & accepted. parameters. Financing offered & pleasantly procured & provided. Details explained & accepted. More