721 Reviews of Honolulu GMC Cadillac - Service Center
Kind helpful staff kept me informed. Did good work but so busy I couldnt get work done soon Did good work but so busy I couldnt get work done soon More
Disappointed. .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... More
Just not so friendly and lack of smile. People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works there. Not approachable. More
It took 9 hours to complete a simple oil change and tire rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t g rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t get to it? By far the worst experience & terrible communication from the service department. More
Great people, very attentive and patient. Only reason it’s not 5 star is because the manager didn’t give me the best deal but really everyone was 5 star!! Only reason it’s not 5 star is because the manager didn’t give me the best deal but really everyone was 5 star!! More
Great people, gave me an awesome deal and I am very grateful for the entire team! grateful for the entire team! More
One service advisor, no service manager, 2 service techs. They didn’t do the tire rotation and yet I was charged for it. I never received the GM or military discount. They didn’t preform a test drive and the They didn’t do the tire rotation and yet I was charged for it. I never received the GM or military discount. They didn’t preform a test drive and they didn’t look at the tie rods that I had a question about. This also was the longest oil change I’ve ever been too. 2 1/2 hours is way too long. More
The ac service was great, nice and super cold. We had to wait long time for the service date but only took 2 days of service and we understand. We had to wait long time for the service date but only took 2 days of service and we understand. More
Needs to close permanently! They sale vehicles that are faulty. Had a total break failure 2 weeks after I purchased my 2023 Denali. The GM offered to pay my first payment to re They sale vehicles that are faulty. Had a total break failure 2 weeks after I purchased my 2023 Denali. The GM offered to pay my first payment to remain quiet about how awful Honolulu GMC is. I beg everyone that reads this to not purchase a vehicle from them and to tell everyone you know to not purchase from them. More