Honolulu GMC Cadillac - Service Center

Need to improve on customer service. Calling customer for an update is a must. Oh and there must be change in answering the phone. It’s so hard to get a hold of a sales representative th Calling customer for an update is a must. Oh and there must be change in answering the phone. It’s so hard to get a hold of a sales representative there. More

Dante wasn’t sales person and he was very knowledgeable about the 2023 Cadillac ct6 about the 2023 Cadillac ct6 More

Had a great time there service was excellent Irene was nice and helpful tech was on it nice and helpful tech was on it More

The Buick gmc dealership near HNL Airport is a mid size dealership and the people working there is very nice and helpful, me as a so to speak lone wolf with not much money and a crapy trade in for a car, t dealership and the people working there is very nice and helpful, me as a so to speak lone wolf with not much money and a crapy trade in for a car, the sales rep. work a miracle for me. all I can do is say thank you very much.. More

Kept me informed and updated me when my car would be ready to be picked. ready to be picked. More

Traded in a Silverado 5. 3 Custom, came out with a Sierra 3.0 AT4. Andrew help with with everything. Staff was great, would recommend anyone who willing to get a newer vehicle 3 Custom, came out with a Sierra 3.0 AT4. Andrew help with with everything. Staff was great, would recommend anyone who willing to get a newer vehicle. Thanks again GMC Honolulu More

I have had my brand new 2023 GMC Sierra Denali less than 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System d 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System did not work the day o got home with the truck A valve that was damaged by water and caused brake failure and almost caused me to hit an innocent family and me and my family to suffer sleep issues. Lastly the Sun roof is leaking The GM said all of this is minor stress and that he fixed the issues with the truck and what else should I ant from him. I forgot to add they gave me blackout emblems if I made a good rating for them. I recommend no one by a truck from this dealership. Also please reach out to everyone you know and tell them to spread the word. I ask all Military to stand up if they have had issues and we can stop things like this. Thank you for taking the time to read my survey! Daniel More

This time around the service was quick and I was able to get through the phone line. get through the phone line. More

I love the car we bought from them, but the discussion about pricing was backwards and not thoroughly explained. Hidden expenses were not revealed until later during paperwork and we were not happy with t about pricing was backwards and not thoroughly explained. Hidden expenses were not revealed until later during paperwork and we were not happy with the final price when it was revealed. While the people were nice and felt genuine, the dealership itself needs work. Their music is entirely too loud and obnoxious with old speakers, and there were light fixtures that flickered on and off constantly. Please lower the music and choose something more soothing, and fix your lighting. I was in sensory overload by the end of the purchase, and my husband had to facilitate the rest of the paperwork. Also, I’ve received several of these emails asking for a review, and I did not want to do it and yet continued to receive them. Catch the hint when they don’t reply the first couple times, don’t bombard people’s email with a stupid review. More

Irene Nicholson is the take away in superior service also Sheldon Ahlo was great help in sourcing and arranging a body part Sheldon Ahlo was great help in sourcing and arranging a body part More