Honolulu GMC Cadillac - Service Center

Irene Problem came back in 24 hours. Wasted time and over $200. Irene was good. Wasted time and over $200. Irene was good. More

The worst dealership I’ve been to. They have all types of problems & their cars are plugs. They have all types of problems & their cars are plugs. More

Great service on my Cadillac. Thank you very much. I just wanted to let you know! Thank you very much. I just wanted to let you know! More

Had to follow up and made several trip to its office in order for the service needed to be done. order for the service needed to be done. More

Awesome great service courteous staff and service was done in a timely matter shuttle service was cherry done in a timely matter shuttle service was cherry More

Very accommodating with the shuttle service Irene was really nice and explained what they found clearly. was really nice and explained what they found clearly. More

Could not have had a better experience! Happy Wife happy life .Thank you Jesus! Blessed Happy Wife happy life .Thank you Jesus! Blessed More

Honest! My Saturn Outlook had died(dead in its tracks). Dealership said that they charge $250 for the computer analyzer, and I agreed. Several days later My Saturn Outlook had died(dead in its tracks). Dealership said that they charge $250 for the computer analyzer, and I agreed. Several days later they called to say my vehicle was fixed, and ready to go. I hesitantly asked what the total was and they said less than $260! Turned out it was a short in wiring, and a blown fuse! A less reputable place could have just tacked on unnecessary charges to inflate the bill- but they didn’t!!! Sam (and crew), thank you very much for your integrity! Vince More

Worste Customer Service I ever had. Lost my car for a week, then took 2 weeks to diagnose. Never recieved any phone calls, and service won't answer the phone. I had to drive down there Lost my car for a week, then took 2 weeks to diagnose. Never recieved any phone calls, and service won't answer the phone. I had to drive down there just to check on the status, twice. Don't know how long it was done, but never did get any phone calls. Only after driving down there did I find out that the extremely uneven wear that ruined the rear tires on my 2015 SRX, is only alignment. It cost me $200 and 3 weeks of waiting, to diagnose it. Worste customer service from a completely incompetent little rude woman. I had to demand for her to walk me around the lot to find my car, after it's been a week with no call back, and she has no paperwork or idea where my car is. I hope I never have to deal with Honolulu Cadillac ever again. More

If there was a no-star option I would've put that. HORRIBLE HORRIBLE SERVICE, from the very top (management) to the middle (service reps) to the mechanics. Sent my car there 3x, 2 out the 3x were $10 HORRIBLE HORRIBLE SERVICE, from the very top (management) to the middle (service reps) to the mechanics. Sent my car there 3x, 2 out the 3x were $1000 visits, within weeks of each other. I was without my car for a week, both times. STILL HAVE ISSUES WITH MY CAR!!! It's a 2014 Cadillac XTS, not considered old yet. NOW MY AIR CON JUST WENT OUT YESTERDAY!!! A week and a half after getting it back, and 3 weeks after paying a grand to do something with the air conditioning system. Did the mechanics do this on purpose because I sent a 3- page complaint letter to Justen, their GM so they're sticking it to me financially??? Unbelievable, WORST SERVICE & MECHANICS EVER!!! More