Honolulu GMC Cadillac - Service Center

I dropped my car off 7/3 for a 7:30am appt to get evaluated for what we believed was a transmission and a/c issue (2 separate issues). I never received a call that day and know the next day was a hol evaluated for what we believed was a transmission and a/c issue (2 separate issues). I never received a call that day and know the next day was a holiday so I wouldn't hear anything 7/4 so I hoped on Friday 7/5 someone would call me. Never received a call so I called, left a message, no call back. My husband stopped at the service center 7/6 and was able to find out the issue with my a/c would be fixed and I needed a new torque converter and would have to wait to hear about a quote because they had never replaced one before. Monday came and went no phone yet again. Tuesday I called and spoke with Micah who was very helpful and gave me information on a quote. I decided due to the high cost of repair, time it would take to perform the repair and lack of communication for almost a week I would get another opinion at a transmission specialist. Yesterday, I went to pick up my car, paid for the diagnostic and a/c repair. Micah again was kind and helpful. Then I walk out to my car where I see body damage that was not there when I arrived to the dealership. My front bumper was scraped up and cracked!!! There is NO way whoever was driving my car didn't know what they had done. Nobody at the service center said anything to me about what happened. I was at a loss for words. I went back to speak to Micah who looked at the damage, took photos and apologized. He said he would contact the service manager and make arrangements to have the body damage repaired. Micah said he was never informed of the damage and was unaware of what happened. I have never had such a terrible experience getting my car serviced anywhere. I would not recommend service here to anyone based on my experience. Now I have a new issue in addition to the service repair my car needs. I'm very disappointed with my experience and hope something is implemented so things like this do not happen to anyone else. Between the lack of communication and the damage to my car. Unreal. Also just to be clear I never dealt with Jeff Huang who is listed on this review I only spoke with Micah. I had to click on a rating for him in order to submit my review but please disregard that since I never dealt with Jeff. More

Everything went smoothly from check in to complete service. Love the coffee options now. Oil change was quick and easy while I waited. service. Love the coffee options now. Oil change was quick and easy while I waited. More

Fixed my XT4 problem finally after 2 appointment found the solution to fix my car the solution to fix my car More

Service was prompt and quick. Our salesperson was informative and helpful. The finance manager was fast. Best service ever! Our salesperson was informative and helpful. The finance manager was fast. Best service ever! More

Honolulu Buick GMC Cadillac,🔧 is always there for Their customers Needs to help and assist you Any way they can,which is Priceless!!! PERIOD!🙏🏾 customers Needs to help and assist you Any way they can,which is Priceless!!! PERIOD!🙏🏾 More

Poor communication. No one answers their phone. I left several messages and received no call back. The link in the text message to get updates on my car didn’t work. And No one answers their phone. I left several messages and received no call back. The link in the text message to get updates on my car didn’t work. And the phone number listed, no one answered. My car was in service from January until May and I only received 1 update after leaving several messages over a couple weeks time. More

I took my GMC to the first location and was unhappy with the quote. I got my vehicle towed to Cutter GMC and Mike was awesome. Great communication and the quote was way better. I have had nothing but a grea the quote. I got my vehicle towed to Cutter GMC and Mike was awesome. Great communication and the quote was way better. I have had nothing but a great experience taking my car there and would highly recommend them. More

Micah did a great job taking care of my situation, he let me know what was going on and expedited getting the part needed to make the repairs. me know what was going on and expedited getting the part needed to make the repairs. More

Very friendly, knowledgeable, fast and efficient service. I will definitely be back to service my truck! I will definitely be back to service my truck! More

Service was pleasant efficient and staff was ready to address any concerns that I may have. address any concerns that I may have. More