Honolulu GMC Cadillac - Service Center

Easy and professional check-in. Reps very attentive to service needs and explained everything in detail. Also responded to queries regarding how to read console. Reps very attentive to service needs and explained everything in detail. Also responded to queries regarding how to read console. More

Great customer service from beginning to end. Broked down everything that needed to be done for my car. Thank you, Sarah, and the 2 mechanics. Sales representative who help me purchase my car, Ry Broked down everything that needed to be done for my car. Thank you, Sarah, and the 2 mechanics. Sales representative who help me purchase my car, Ryan, made it easy and smooth. Will definitely go back for future purchase. Waiting room is the best. More

Worked hard to get me the vehicle I deserved. Great customer service. I’m happy happy customer that will continue to do business with Honolulu GMC. Great customer service. I’m happy happy customer that will continue to do business with Honolulu GMC. More

It was very easy to make an appointment to have my airbag replaced on recall. The staff was very friendly when I arrived and showed me where the coffee was, and the car was done in the jiffy and there was ze replaced on recall. The staff was very friendly when I arrived and showed me where the coffee was, and the car was done in the jiffy and there was zero charge, very professional and pleasant. More

Terrible service department. They didn't answer their phones. They didn't reply to messages left on their voice mail. Their didin't provide the servie that they said that they They didn't answer their phones. They didn't reply to messages left on their voice mail. Their didin't provide the servie that they said that they were going to provide. I had to go in person more than 5 times to commumicate with them and they still did not provide the service as they ssid they would. Still waiting. More

Ms.Jennifer Inman has been extremely helpful and professionally adept to seeking solutions for customers. She is truly devoted to giving customers a satisfactory service that they deserve and have c professionally adept to seeking solutions for customers. She is truly devoted to giving customers a satisfactory service that they deserve and have come to expect within the GM Cadillac family. I have a deep gratitude for her efforts and that of the service technicians who continue to help resolve the fuel system issues with my vehicle (2022 Cadillac XT5). This would be the third time I have taken it back for the same issue that seems to keep recurring even after new fuel system parts have been replaced. I appreciate the work they are doing to resolve this issue. I patiently hope that they can fix this problem.. Thank you, Patrick & Cecilia Diego. More

Car was there 22 months damaged car was in service 22 months and came back damaged bad months and came back damaged bad More

Sales team is nice, however they did not disclose to me issues with the car before hand leaving out that it had an oil leak and valve cover gasket leak to start. issues with the car before hand leaving out that it had an oil leak and valve cover gasket leak to start. More

We had both of trucks in for safety check. It was fast and convenient. The online appointment calendar should be easier to navigate. Have a drop down box on all the different services so you d It was fast and convenient. The online appointment calendar should be easier to navigate. Have a drop down box on all the different services so you don’t have to go searching to find it. Be sure the appointments that is scheduled online is honored. If you can’t do it don’t have it available to click. I made two different appointments and my oil change appointment was rescheduled. Then our safety check appointments were rescheduled as well. Other than that service has been great. More

nice looking Dealer clean and pretty good service we are so happy for our new truck so happy for our new truck More