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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
721 Reviews
Call Service Center (808) 836-7007

721 Reviews of Honolulu GMC Cadillac - Service Center

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August 10, 2023

The staff is very friendly and got my car serviced quickly. My salesman Nick is very good at what he does. More

by PIETSCHB001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Aug 12, 2023 -

Honolulu GMC Cadillac responded

Thank you for the five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2023

Colin is a knowledgeable and helpful salesman with considerable patience getting us on the road in a ne 2024 Cadillac Lyriq EV. More

by COLLIGNONL
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear that Colin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2023

Luis in Service and Francis in Parts are excellent in dealing with customers - very service-oriented; BUT . . . it's impossible to schedule service via phone or website - both options are totally unrespo More

by CaddyShack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Ruiz in Service & Francis in Parts were OUTSTANDING, in spite of a real clown act for Service.
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Aug 12, 2023 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 04, 2023

Great service! Will go back in the future! Super helpful and got me in on a crunch More

by DMG1AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 03, 2023

Seemed to be a fair deal. The staff was attentive and knowledgeable. Will follow up once we have a service call to the dealership. More

by ANDREW.KAPLAN7
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 02, 2023

Sean was extremely helpful and knowledgeable. Very happy with my purchase and detailed service! Would recommend Hononlulu Buick More

by JLISLANDS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, and we're happy to hear that Sean met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 01, 2023

My experiences here has been less than fair each time. My last visit, my truck was still pulling after an "alignment " eas done. After the job was completed, we had to bring it back tge same day, and leav More

by abbotts12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diena
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Aug 06, 2023 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Aug 17, 2023 -

abbotts12 responded

Hello. Thank you for responding. Yes, please contact me at 910-818-0690. My vehicle is still making a noise and pulling to the left. So, I would greatly appreciate you contacting me. Kind regard, Gretta Abbott

July 30, 2023

Great service, knowledgeable and courteous professionals, I trust them with my Buick Encore. Thank You! More

by rrrickb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Eyna
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Jul 31, 2023 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 28, 2023

Took a long time to change my oil! App that shows the status wasn't accurate at all. More

by demyims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Jul 29, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on your service visit. We apologize for the long wait. If you'd like to discuss things further, please reach out to us at your convenience. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 28, 2023

Absolutely worst customer service sold me messed up car &didn't want to fix it More

by KAYLANICOLE_2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss things? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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