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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
689 Reviews

689 Reviews of Honolulu GMC Cadillac - Service Center

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July 22, 2023

The service Dept is very efficient and my service rep, Luis, was knowledgeable and dependable and so helpful. Service was good and my truck runs great! I also think Virgi is a hoot and enjoyed my ride wi More

by MARLASACCO
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis - great - 5 stars, Ashley Iwasaki
Jul 24, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 21, 2023

Andrew was fantastic. I told him it was the best car buying experience I've had. More

by JENNARONKINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Andrew here at Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 19, 2023

The service advisor Micah made me feel comfortable and very well taken care of. He provided me with the information I needed as well as the proper service. He kept me in the loop and fixed the problem. I More

by KOOHAMMAH53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Waiamau, Ashley Iwasaki
Jul 19, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Micah, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 16, 2023

Dino was very helpful and patient on solving the issues with my Chevy Colorado, would recommend coming back! More

by ojprovencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diena
Jul 17, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 15, 2023

Completely incompetent, unprofessional and rude. Not one employee is kind or welcoming. Your appointment time is never kept. They say there is vehicles in front of you from the day before. More

by apierce7100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jul 19, 2023 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 14, 2023

Great service and on time results. Everyone was helpful and Knowledgeable from the counter guy to the service personnel More

by LPTE967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Jul 14, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 14, 2023

The service writers were super friendly and helpful. The car was washed after my appointment big thanks More

by sdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Jul 16, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 13, 2023

Great Took a long time in finance but great Took a long time in finance but great More

by THEVALDEZCREW
Recommend Dealer
Yes
Employees Worked With
Dante
Jul 13, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Please don't hesitate to reach out if you need anything else. We're always happy to help. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 12, 2023

Now that they have Micah there all is well. He is a great communicator and gets what has to be done done when he says it will be More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Jul 14, 2023 -

Honolulu GMC Cadillac responded

Thanks, Greg, for sharing about your experience with Micah, here at Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 12, 2023

Their service was outstanding from the dealership to their service department. I would definitely recommend Cadillac to anyone. More

by LEECALVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Jul 13, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to leave our service department a five-star rating. We're glad to hear we delivered such a great experience! We look forward to serving you for years to come. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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