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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
721 Reviews
Call Service Center (808) 836-7007

721 Reviews of Honolulu GMC Cadillac - Service Center

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October 04, 2023

The service that I received was excellent from beginning to end, all my questions were answered and they made me feel like I was a priority. More

by ramsey.abbott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Oct 04, 2023 -

ramsey.abbott responded

The service that I received was excellent from beginning to end, all my questions were answered and they made me feel like I was a priority.

Oct 04, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 04, 2023

Sales was great! Andrew was friendly responsive knowledgeable helpful! I did not feel taken advantage of like I have elsewhere. More

by Dale
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Andrew had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 03, 2023

Great customer service and professionalism ? ??? Patient, understanding, friendly, and all around confortable to work with ???? More

by HDUYENO
Recommend Dealer
Yes
Employees Worked With
Micah Waimao ????
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Oct 04, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 30, 2023

Great service. Communication is good and car gets done on time all the time. Thank you More

by jasonptg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2023 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Jason, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 29, 2023

Jeff Lum & Andrew Morey are top class and made the truck buy a great experience More

by Bobby
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business, Bobby, and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 28, 2023

Easiest car buying experience i ever had. Very helpful team at gmc Honolulu. Mahalo from the big island. More

by RICKMCCORMICKKAILUA1
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2023 -

Honolulu GMC Cadillac responded

Thanks, Rick, for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 27, 2023

I was good oil change service but i was required checking my car windows but they're said not problem still issues i have back to check. Its westing time back though. No choice go back. More

by JACOB.FODDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Honolulu GMC Cadillac responded

Thank you for your feedback, Jacob. We are sorry to hear that the window issues weren't resolved. Please don't hesitate to reach out to us directly to discuss your concerns. We sincerely value your business and are always happy to help! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 25, 2023

Horrible dealer promise you things to get done and keep pushing it back and avoidin More

by BOOK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Hamic
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send me a message with your contact information so that we can reach out. I'm sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 24, 2023

Service rep (DienaChou) was terrific. Trying to get an answer to phone call to make an appointment, not so much. Impossible. Frustrating. Service department list on this page is outda More

by eberman
Service Communication
Recommend Dealer
No
Employees Worked With
DienaChou. 5 Stars
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Sep 28, 2023 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience. Would you mind sending me a message with your contact information so I can learn more about your experience and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 19, 2023

Andrew Morey was an amazing guy who helped us out and would refer him in the future to people! He made it such a easy and comfortable process! More

by JCOLLINS1292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenn
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Sep 20, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Andrew and our team here at Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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