Honolulu GMC Cadillac - Service Center

Luis in Service and Francis in Parts are excellent in dealing with customers - very service-oriented; BUT . . . it's impossible to schedule service via phone or website - both options are totally unrespo dealing with customers - very service-oriented; BUT . . . it's impossible to schedule service via phone or website - both options are totally unresponsive. After driving into the dealer to schedule, even critical service takes more than 3 weeks wait time. Service is seldom complete within the time or even the day it's scheduled. Overall service rating: "F" or zero! I'll buy a new Lincoln. More

Great service! Will go back in the future! Super helpful and got me in on a crunch Will go back in the future! Super helpful and got me in on a crunch More

Seemed to be a fair deal. The staff was attentive and knowledgeable. Will follow up once we have a service call to the dealership. The staff was attentive and knowledgeable. Will follow up once we have a service call to the dealership. More

Sean was extremely helpful and knowledgeable. Very happy with my purchase and detailed service! Would recommend Hononlulu Buick Very happy with my purchase and detailed service! Would recommend Hononlulu Buick More

My experiences here has been less than fair each time. My last visit, my truck was still pulling after an "alignment " eas done. After the job was completed, we had to bring it back tge same day, and leav My last visit, my truck was still pulling after an "alignment " eas done. After the job was completed, we had to bring it back tge same day, and leave it until the next day. Cadillac maintenance/service here has been substandard! I am not pleased! More

Great service, knowledgeable and courteous professionals, I trust them with my Buick Encore. Thank You! I trust them with my Buick Encore. Thank You! More

Took a long time to change my oil! App that shows the status wasn't accurate at all. App that shows the status wasn't accurate at all. More

Absolutely worst customer service sold me messed up car &didn't want to fix it &didn't want to fix it More

I’m very satisfied with the service I got and I would take my truck back there. take my truck back there. More

I took my truck there and paid $1100 expecting a full service and they didn’t even change my air filter. Now I have a warning light on reminding me to change my air filter. I left a message for my coordi service and they didn’t even change my air filter. Now I have a warning light on reminding me to change my air filter. I left a message for my coordinator to call me back, and now it is 3 weeks later and I still haven’t receive a call back. Everytime I call the service center, very rarely will someone answer the phone. From this point on, I will never recommend Honolulu GMC to anyone. I asked the to check my park assist when I had my truck serviced because it keeps going off even though there is nothing around me and they said they don’t have any technicians available. I don’t understand if they don’t have any technicians available, then who did they have found a partial full service on my truck? This place really sucks. They need to change the way it is run because no one there cares anything about the customers. More