Honolulu GMC Cadillac - Service Center

It took five weeks to ship my truck to Big Island… I was told the truck would be cleaned before it was shipped. Upon receiving the vehicle, it was still completely disgusting inside. Spilled coffee in the c told the truck would be cleaned before it was shipped. Upon receiving the vehicle, it was still completely disgusting inside. Spilled coffee in the cup holders, sand and leaves on the floorboards, grease on the doors and interior windows. There was also an issue with fueling the vehicle (which I know your company was very much aware of) as it was on “E” when I test drove it and was also still on “E” when I received it. Even though I was also told they would be putting a quarter tank in before shipping. So, I spent $50,000 on a truck that I am unable to put gas in or drive. I now have to wait until mid December to have the repairs performed at Chevy in Hilo. Spoke with management regarding this issue in hopes they would cover the repairs and detailing to make things right but only received a confrontational attitude and terrible service. Basically said to get a lawyer. Never again will I use GMC of Honolulu and definitely suggest everyone to go anywhere else than this establishment. More

Bought in good faith but had issues before making 3 months. Inconvenienced my time no care months. Inconvenienced my time no care More

Most recent visit went above and beyond my expectations. Service was great, speedy, and car came back smelling brand new :) Service was great, speedy, and car came back smelling brand new :) More

The service center is a great center. The only issue I have is that it is very difficult to get in contact with them on the phone. Which forced me to drive out there to discuss when the p The only issue I have is that it is very difficult to get in contact with them on the phone. Which forced me to drive out there to discuss when the parts would be in for my 2024 lyric. I was told someone will call you Monday with an update and no one has! More

Service department did a Outstanding job and went above and beyond my expectations. Virgi the service dept. driver also went above and beyond doing a OUTSTANDING JOB !!!!! and beyond my expectations. Virgi the service dept. driver also went above and beyond doing a OUTSTANDING JOB !!!!! More

Great customer service. Very kind and helpful. The lounge room is awesome. Thanks a lot. Very kind and helpful. The lounge room is awesome. Thanks a lot. More

Poor customer service. Dropped my car off first thing in morning and waited all day for update on status. I finally called at 4 PM to check on status. Told my car was rea Dropped my car off first thing in morning and waited all day for update on status. I finally called at 4 PM to check on status. Told my car was ready for pickup. Went the following day to pick up car to find out problem was not fixed. Had to order part from Mainland. Courtesy call would have been nice to know what was going on. Have not had a call back as to when to bring my car back in or if they got the parts needed to fix my car. More

Although we know the process of purchasing a vehicle can be quite awhile, I can say we did have Excellent Customer Service. Thank you! be quite awhile, I can say we did have Excellent Customer Service. Thank you! More

3 hours is too long to wait for a scheduled oil change. If I hadn’t unwisely prepaid for this service, I’d never go back. If I hadn’t unwisely prepaid for this service, I’d never go back. More

This is the absolute worst dealership I’ve ever worked with, even after buying my vehicle from this same location. with, even after buying my vehicle from this same location. More