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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
867 Reviews
Call Service Center (808) 836-7007

867 Reviews of Honolulu GMC Cadillac - Service Center

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August 30, 2025

Satisfied Taya was an amazing rep. She served with aloha and kindness. She deserves a raise. More

by tanaa
Recommend Dealer
Yes
Employees Worked With
Taya
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Aug 30, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 29, 2025

Safety check done quick and painless. Jenn G.and Justin M. were awesome in servicing my vehicle. Mahalo Nui \m/ More

by SHELDONA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 27, 2025

Jenn was amazing setting up my appointment, and duncan did a great job conducting my oil change! More

by Jw4kn05
Recommend Dealer
Yes
Employees Worked With
Jenn and Duncan
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Aug 27, 2025 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 27, 2025

1 ( I prepaid to deal ready, when I come pick up my key , they want charge me again . 2 ( me and service advisor agree to amount I paid for, then service manager coming want charge me double charge for servi More

by Tylai
Recommend Dealer
No
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Aug 29, 2025 -

Honolulu GMC Cadillac responded

Tylai, thank you for leaving feedback, however I'm sorry to hear about your experience with the service charges. This is not how we aim to conduct business, and I apologize for any confusion or frustration caused. Please reach out to me directly so we can address this issue promptly and work together to find a resolution. Thank you. Jeremy Cervantes - Service Manager - (808) 495-4837

August 27, 2025

Two Sale man tell me two price for the car Two sale man call , but both tell me price, one sale man told me 107 k and one tell me 109 k That not honest sale More

by Tylai
Recommend Dealer
No
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Aug 29, 2025 -

Honolulu GMC Cadillac responded

Tylai, thank you for leaving feedback. I apologize for the confusion regarding the pricing as we strive to provide clear and consistent information, so this is unfortunate to hear. Please reach out to me directly at your convenience so we can clarify any misunderstandings and ensure you have accurate details moving forward. Thank you. Kalai Mukawa - Sales Manager - 808-834-6260

August 27, 2025

Not a good experience at all. Took way too long to just diagnose the vehicle. More

by Cbcc20
Recommend Dealer
No
Employees Worked With
Jennifer
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Aug 29, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to leave feedback. I am sorry that you experience did not meet your expectations and that your wait time was longer than anticipated. Our team always appreciated your business here and if there is anything I can do to further assist you, please reach out to me directly and we can work towards a resolution together. Thank you. Jeremy Cervantes - Service Manager - (808) 495-4837

August 26, 2025

Outstanding sales rep. In Justin took time to explain everything about the vehicle and work me through the contract with my trade and the signing of my contract, More

by KALAHIKIM002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin N. Sales rep.
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Aug 26, 2025 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 26, 2025

Took my car in for service at 730 last Saturday they forgot about my car. Had to reschedule. More

by Jdeleongue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to leave feedback. It is unfortunate to hear of your experience and that your vehicle service needed to be rescheduled. I would like to assist you personally with looking into this. When you have a moment, please reach out to me directly and we can work together to finding a resolution. Thank you. Jeremy Cervantes - Service Manager - (808) 495-4837

August 19, 2025

No comments no comment no comments no com. ents. not applicable no comments no comments More

by ron1claxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
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Aug 19, 2025 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 15, 2025

Anthony was amazing to deal with! I would highly recommend using honolulu gmc for all my future car purchases Job well done outstanding More

by DIETBALANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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