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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
689 Reviews
Call Service Center (808) 836-7007

689 Reviews of Honolulu GMC Cadillac - Service Center

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December 16, 2023

Good experience, but disappointed a key fob was missing (only one to give) and no owner's manual. No credit was offered for us to procure. More

by MOOREBJP2
Recommend Dealer
Yes
Employees Worked With
Dante
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Dec 16, 2023 -

Honolulu GMC Cadillac responded

Thank you for this feedback. Quality customer service is always our number one priority, and if you wouldn't mind reaching out to us directly, we'd be happy to discuss these issues with you in more detail. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 16, 2023

Great fast service Would recommend dealer to friends and family. They even washed my car after work was completed More

by EricCheigh
Recommend Dealer
Yes
Employees Worked With
Micah
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December 16, 2023

Treated very well. Used shuttle service. Virg, my driver, is the best, makes you feel so comfortable. More

by KURATAJ808
Recommend Dealer
Yes
Employees Worked With
Luiz
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Dec 17, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 15, 2023

Great service plus advice on next things to do. Fast and reliable nice waiting room with bathroom More

by DPKRHINOART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 15, 2023

Ms. Serene was very patient and helpful, as well as the weekend manager (forgot to get his name but he is so far THE best). They helped us made my husband's wish come true that day. It was a smooth sailing More

by CILOVINO
Recommend Dealer
Yes
Employees Worked With
Ms. Sasha Serene
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Dec 16, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 14, 2023

Great They did good but will have to bring back my car again. Didn't really solve the issue with my car. So that is why I have to bring it back again which is an inconvenience for me. More

by TVIERNES67
Recommend Dealer
Yes
Employees Worked With
Dino
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Dec 14, 2023 -

Honolulu GMC Cadillac responded

Thank you for this feedback. Quality customer service is always our number one priority, and we're sorry to hear that we didn't meet your expectations. Please don't hesitate to reach out to us directly to discuss how we might be able to rectify the issue. We are always happy to help here at Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 14, 2023

Pleasantly surprised! Professional, quicker than I expected it to be. Good experience. Thank you very much. More

by carbuyer
Recommend Dealer
Yes
Employees Worked With
Micah Waiamau
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Dec 14, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 14, 2023

Great customer service! And the timely work completion has improved significantly! Much appreciated! Great work once again!! More

by WILLIAM.VILLARREAL
Recommend Dealer
Yes
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Dec 14, 2023 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, William. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 12, 2023

Change wiper blades ,engine oil and filter took 3hours I made my appointment for first in the morning and I arrived there 7am and finished the job 10:30 More

by YAS280
Recommend Dealer
Yes
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Dec 12, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 11, 2023

Good but issues not fixed Remote still doesn't work , transmission slips still Help me More

by 8080STEVEO
Recommend Dealer
Yes
Employees Worked With
Dino
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Dec 11, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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