Honolulu GMC Cadillac - Service Center

They treated me like I was an idiot. Luis was the middle man so I don't necessarily blame him but the excuse they gave me for breaking my air conditioning was ridiculous, rude, and disre Luis was the middle man so I don't necessarily blame him but the excuse they gave me for breaking my air conditioning was ridiculous, rude, and disrespectful. I had a second opinion done and they could tell quickly what GMC did. But GMC continued to xx me. They couldn't get my car in sooner than over a week later, I had to travel/drive to hospitals for work in 84 degree weather with no air in Hawaii humidity. More

She did a very great job on being patient. as well as being willing to work with my finances. And gave me the best deal. I can get on my car as a trade in as well as being willing to work with my finances. And gave me the best deal. I can get on my car as a trade in More

I purchased the truck on 11/22/23. I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part an I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part and said he would notify me when it came in. Thinking it’s been awhile since the part was ordered, on 12/22/23 I called the parts dept. They told me the part had come in on 12/07/23 and that I should have received a phone call from Service. I told them I never did so he said he would message Luis. Luis called me to set up the installation appt and I questioned him why no one notified me that the part came in 15 days ago and I could have had it installed a long time ago. He said he did call and left a message but there was no message left. I told him I was disappointed with the service ever since I bought the truck (see other surveys I submitted). I still haven’t heard back from the dealership or from GMC regarding those issues. My feeling is that the dealership doesn’t want to deal with any negative criticism to make themselves better. There’s another GMC dealership on Oahu who may treat their customers better. More

Very detail describing the issue and exercise due diligence in validating the issue and possible options. Very polite and knowledgeable. diligence in validating the issue and possible options. Very polite and knowledgeable. More

No response Something is still wrong with my car and I need to bring it back in. So I've tried calling Dino multiple times and also I've left voicemails and still no call back. So I had to book an appoint need to bring it back in. So I've tried calling Dino multiple times and also I've left voicemails and still no call back. So I had to book an appointment through my CADDILAC app. Smh ??????? More

It was good to get a call early Monday to find out more about issues with the car. Communication on issue, parts and status of repair were very helpful. about issues with the car. Communication on issue, parts and status of repair were very helpful. More

Excellent communication, quick, and efficient Waiting room was clean. Only disappointment was in the coffee maker as it wasn't working room was clean. Only disappointment was in the coffee maker as it wasn't working More

It was very good. It was a very good experience. Dino was straight with me and did his job very well. It was a very good experience. Dino was straight with me and did his job very well. More

Got what was needed done at decent price Experience was fairly pleasant service members were nice fairly pleasant service members were nice More

Although I started off rough, Akira kept his word and continued to work at the deal. Teresa was pleasant, very understanding and professional. continued to work at the deal. Teresa was pleasant, very understanding and professional. More