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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
727 Reviews

727 Reviews of Honolulu GMC Cadillac - Service Center

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April 28, 2024

Service was done quickly while I waited for my car. My car was washed very well, really appreciated this. Thank you!! More

by SPANG914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana in the Service Department - 5 stars!!
Apr 29, 2024 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 27, 2024

I writing to express my sincere appreciation for the outstanding car buying experience I recently had at your dealership. In all honesty, I was initially dreading the entire process due to past negat More

by mahalothomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha S
Apr 29, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business, Thomas, and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 25, 2024

Friendly customer service. But the wait for the service to be performed is a little excessive More

by IKALEOPAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana
Apr 27, 2024 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 21, 2024

They help me right away; The return my phone call. I explain my situation the work with me. They’re honest and compromise what they do for living and that’s very helpful and I am grateful thank you Ho More

by JUANLUDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Honolulu GMC Cadillac responded

Juan, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 19, 2024

Fast and friendly service. Convenient online booking with email and text confirmations. Thank you very much. More

by CHOCKFAMILY808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta
Apr 22, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. Liana and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 17, 2024

Thanks Micah in service. Always a pleasure. (Cadillac xt5 ) third time with Micah helping us More

by Jcarorange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah in service in the only one I spoke to
Apr 17, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Micah and our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2024

You have a friendly and courteous service department. My car drove great after the appointment. Great first experience! More

by Mjsyarber2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know there names.
Apr 13, 2024 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2024

This location has the best service on the island. Their technician did a great job. If you are looking to have work done on your vehicle bring your vehicle to this location. They provide fast and pro More

by Reynaldo Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micha Waiamau
Apr 13, 2024 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Reynaldo, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 11, 2024

The service advisor, Liana, was very professional and complete resulting in timely completion of the necessary repairs. More

by THOMASCABRINHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana ancheta- ongory
Apr 12, 2024 -

Honolulu GMC Cadillac responded

It's great to hear that Liana was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 10, 2024

The past service on my Elevation truck took longer than what was promised. Service writer told me 1-1/2 hours and my appointment was at 0800. I didn’t leave until 1330. More

by Richard.atiburcio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Honolulu GMC Cadillac responded

Thank you for this feedback, Richard. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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