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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
721 Reviews

721 Reviews of Honolulu GMC Cadillac - Service Center

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November 12, 2024

Great sales team especially Dante, he really gave us a lot options. We really enjoy our time there thank you. More

by SAMBAILEY96792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

Excellent service beyond my expectations that makes me want to return and purchase my next car at Honolulu GMC More

by DERF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne was the best service advisor
Nov 11, 2024 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 08, 2024

Great service by Liana she kept me posted along the way and the repairs done correctly. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta-Ongory
Nov 11, 2024 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, and we're happy to hear that Liana met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years, Doug. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 08, 2024

Great customer service and good quality product management. Great refreshments available for customers. Love the place More

by jennifer.mayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Honolulu GMC Cadillac responded

Thank you for your review, Jennifer. We appreciate your business here at Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 07, 2024

Workers there were very nice, pleasant great attitude just make a customer feels good. Workers were happy very good. More

by Keolag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Herman had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 05, 2024

The issue with my car has not been resolved despite $1,100.. Please schedule me for additional analysis. More

by RALPHFOULGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juanita Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 05, 2024

The dealership's service center was replacing the tires on all 4 wheels, and they destroyed two of the four wheels. The alloy wheels were brought back to me with severe, deep scratches and dents all over t More

by Xavier O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 04, 2024

It took five weeks to ship my truck to Big Island… I was told the truck would be cleaned before it was shipped. Upon receiving the vehicle, it was still completely disgusting inside. Spilled coffee in the c More

by NAOMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
Nov 08, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 04, 2024

Bought in good faith but had issues before making 3 months. Inconvenienced my time no care More

by KBALANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 31, 2024

Most recent visit went above and beyond my expectations. Service was great, speedy, and car came back smelling brand new :) More

by MICJAMKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana
Oct 31, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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