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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
811 Reviews

811 Reviews of Honolulu GMC Cadillac - Service Center

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June 12, 2025

Good work. Nice people. Immaculate facility. Low score reflects lack of communication on the repair status, incomplete part order, and sense my warrantied repai More

by der-Kaiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
June 10, 2025

The service I got was professional and fair. Thank you for making every visit comfortable. More

by MAL.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jun 10, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 10, 2025

Pretty smooth, good people, good refreshments, clean showroom, good climate with AC setting, staff on cell phones More

by JIVANS82
Recommend Dealer
Yes
Employees Worked With
Nick Nakama
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Honolulu GMC Cadillac responded

Thank you for your review. We sincerely appreciate your business and hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 05, 2025

Truck had little rust spots all over. Told it was from the volcano eruption and they couldn’t do anything about it. Found a dent on the roof. Didnt say anything because the attitude I fel More

by Cpkruse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
Jun 08, 2025 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 04, 2025

Great customer service and prompt with servicing and responsiveness Would see Sarah again for servicing More

by ALEX@ZCLEE.COM
Recommend Dealer
Yes
Employees Worked With
Sarah Pratt
Jun 04, 2025 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 03, 2025

Very knowledgeable and professional service team, appreciate the timely service, will continue to have my Encore serviced there. More

by rrrickb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Inman
Jun 03, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 02, 2025

Sarah greeted me with a smile and professionalism! She answered my questions and gave me honest estimates for the cost of my repair! Will be back! Great service! More

by Laylanee808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Pratt
Jun 02, 2025 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 24, 2025

Overall the experience is good. Only thing is that if you have to leave your vehicle at the dealership for two days or longer, they should have loaner vehicles available for you. More

by Kenui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pratt
May 24, 2025 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu GMC Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 23, 2025

I will member step foot on that lot again. I was told that i need at water pump for $1300 and something for my a/c for $6700. I declined the service and took to another mechanic. I DO NOT n More

by SAI70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 22, 2025

Very honest, informative and cordial! Was quickly told what needed to be done and the approximate time involved. More

by kitazakih001
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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