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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
868 Reviews

868 Reviews of Honolulu GMC Cadillac - Service Center

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September 06, 2025

They take care good waranty and take care good customer service . They give you a free ride if you need a ride home . Mahalo for best service . More

by QUANG.MINH862003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Seller and Jennnifer Garringer Service Center .
Sep 06, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 05, 2025

The salesman, Ryan Gamboa, spent a lot of time and was very patient with us. He even helped us with our iPhones. More

by RKORON
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Gamboa
Sep 05, 2025 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 03, 2025

Bought vehicle, check engine light is on. Scheduled service 8 days away, 2 days of diagnostic tests needed. Not very good. More

by WARRENBKATZ
Service Time
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Honolulu GMC Cadillac responded

Warren, thank you for taking time to write feedback, however I'm sorry to hear about the check engine light issue. We aim for prompt service and understand how frustrating this delay must be after purchase. Please reach out to me directly if you have any further questions or concerns in the meantime, I would be happy to assist you. Thank you. Jeremy Cervantes - Service Manager - (808) 495-4837

September 02, 2025

Service to my Cadillac was done well, I am very satisfied with your service department. More

by KANANIGAGNON78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Garringer
Sep 02, 2025 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 02, 2025

Very good service. Very helpful and informative. Jennifer was very friendly and plan to bring all my cars here More

by JEREMYCERVANTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Inman
Sep 02, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 01, 2025

Sold us a lemon law buyback vehicle with no disclosure. Once we identified the tag and informed the dealership, they did nothing to remedy the situation aside from offering to take the vehicle back. Once w More

by DissatisfiedBuyer
Recommend Dealer
No
Employees Worked With
Justin, Alex
Sep 03, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to leave feedback. This situation is deeply concerning, and I apologize for any distress this has caused. We take transparency seriously and want to ensure all customers are fully informed about their purchases. Please reach out to me directly so we can address your concerns further and work towards a resolution. Thank you. Kalai Mukawa - Sales Manager - 808-834-6260

August 31, 2025

Expeditious service provided by professional personnel. They were very accommodating and explained everything that was done to my truck. More

by YUHDABEST001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2025 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2025

Sarah Pratt in service Dept is awesome ! Virg with the shuttle service is awesome as well ! More

by Irishnhi414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Pratt
Aug 31, 2025 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2025

Conveniently located. Service team seems to be improving. Two issues: service rep stated she would send me pictures of my tires. I never received them. Also, had an oil ch More

by COIWLYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown - Service Department.
Sep 01, 2025 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 30, 2025

Always professional and timely, and Jennifer is an exceptional service manager, Thank you. Her and the maintenance team will keep my Encore going for years to come. More

by rrrickb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Inman, 5 stars!
Aug 30, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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