Honolulu GMC Cadillac - Service Center

Sarah Pratt has provided the best customer service I’ve ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustr ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustrated with the number of issues I had with my 2024 Lyriq—over 100 days in the shop at this location. However, Sarah's clear communication and willingness to assist transformed the experience and made scheduling and appointments 10x better. One major plus is the quality of the courtesy vehicles she arranges. Thanks to her, I no longer have to deal with EV loaners that only have a 12V outlet and can't even charge overnight—I'm actually able to use the vehicle the next day now. Overall, I am very satisfied with the service I've received—especially from Sarah Pratt. I'd also like to give honorable mention to Steve (I believe that’s his name), who works on our car. He’s been extremely helpful as well. Thank you both! More

My service advisor Jennifer is very helpful and explained everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills. everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills. More

Manager is a good guy handles customers well and have aloha heart. the workers are friendly and work very hard to satisfy customers. aloha heart. the workers are friendly and work very hard to satisfy customers. More

Customer service is a hit a miss. When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had to call multiple times and leave vm. This last time my oil was not completely filled and had to go get in person to the dealership to make an appointment. So you know, going in person is way better response on getting an early appointment . More

I thought mechanics can fix any vehicle,I'm pretty sure GMC mechanics can fix toyotas.brought vehicle in 3 times n issue still not fixed,I'm wasting money paying deductible GMC mechanics can fix toyotas.brought vehicle in 3 times n issue still not fixed,I'm wasting money paying deductible More

Great Service! They got me in the next day for my recall and performed the inspection and oil change promptly. They got me in the next day for my recall and performed the inspection and oil change promptly. More

Professional, helpful, pleasant. Clean waiting room. Waiting time while car was serviced was average.informative Clean waiting room. Waiting time while car was serviced was average.informative More

Sarah and Moose were amazing. They made sure I was taken care of quickly and effectively since I was on a time crunch and needed a quick repair to be able to ship my vehicle off i They made sure I was taken care of quickly and effectively since I was on a time crunch and needed a quick repair to be able to ship my vehicle off island. Very enjoyable experience!! More

Friendly staff, comfortable waiting area with a nice Starbucks machine. Maintenance work was done in time as promised. Starbucks machine. Maintenance work was done in time as promised. More

My truck sat there for 5 months and was never repaired. Now my truck is covered in water spots and I'll have to pay a detailed to fix!!!!! Now my truck is covered in water spots and I'll have to pay a detailed to fix!!!!! More