Honolulu GMC Cadillac

Everyone was helpful and the experience was great. They prepared the paperwork in record time and helped me get my insurance lined out. And Carlito stayed late to help us. prepared the paperwork in record time and helped me get my insurance lined out. And Carlito stayed late to help us. More

Sales Need more communication.less ignoring text and phone calls and try helping more.poor customer service phone calls and try helping more.poor customer service More

Receptionist was informed that my vehicle was blocked in and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service department that the technicians forgot to reset a service checkpoint and requested for me to return to the dealership. I am surprised of how staff upholds service from a reputable luxury dealership. I would expect it from a sales car lot instead. More

Assessment of car helped me to make a decision on trading it for a new car. Very helpful. Thanks! it for a new car. Very helpful. Thanks! More

I am still trying to simply get a price and availability on an Acadia...the dealer keeps contacting me to ask questions, but I cannot seem to get a straight answer from them, and I expect it is probably bec on an Acadia...the dealer keeps contacting me to ask questions, but I cannot seem to get a straight answer from them, and I expect it is probably because their stock is limited. Also, two different people keep contacting me, so perhaps the lines of communication are not functioning properly. More

Alan and his crew never fail to perform in a professional and timely manner for me. I manage a fleet of multiple vehicles and they handle everything I need. and timely manner for me. I manage a fleet of multiple vehicles and they handle everything I need. More

Our salesman John was very knowledgeable, patient and friendly. He made purchasing process comfortable enjoyable. friendly. He made purchasing process comfortable enjoyable. More

I had a very poor experience and do not want to return. Sales department needs to change their tactics. Sales department needs to change their tactics. More

Save your time and look somewhere else! No consideration for our time and no respect given. To much of a hassle going back and forth! Find someone else. for our time and no respect given. To much of a hassle going back and forth! Find someone else. More

GMC Honolulu Sales People are the worst to work with. Horrible customer service! They have zero respect for the people they are selling vehicles to. Shame on them for selling lemon trucks to local famili Horrible customer service! They have zero respect for the people they are selling vehicles to. Shame on them for selling lemon trucks to local families! They sold us a 2019 Sierra that apparently had brake issues because our trucks brakes went out 2x! And this is after we brought it back to get fixed the first time. They were rude and very pushy with us. Save your money and time and shop elsewhere. These guys don’t deserve your business or your time. Avoid working with Brian, Kalai and Sasha. Before buying from Honolulu GMC factor in the safety of your family. More