Honolulu GMC Cadillac

Purchased a 2018 Audi A5 with a trade in this past Tuesday. I can truly say this was the top dealership so far on my list with the absolute best customer service experience I ever had. I've owned 15 d Tuesday. I can truly say this was the top dealership so far on my list with the absolute best customer service experience I ever had. I've owned 15 different cars all from different dealerships within a 15 year time frame. I'm very aware of games some sales representatives will play in order to get you into ANY car from their lot... most if not all are very "pushy" when it comes to a sale. Long story short I was interested in three cars before I showed up to my appointment. My sales representative was Sean who I definitely recommend hands down if you decide to purchase a vehicle from Honolulu GMC. I told him I was interested in three vehicles and if he could get me into my top choice that would be amazing. In my mind I thought getting into that ride was going to be a long shot due to my trade in with negative equity and mediocre credit. He let me test drive the Audi and proceeded with the paperwork to see what the numbers would be. I waited and got the final numbers with my trade in and all I can say is the monthly was cheaper than what I was paying, got me into the car I wanted, not once was pushy, and never persuaded me to purchase the vehicle. The decision was all on me, this was the first time a sales rep didn't try and push me to sign. The financing rep Theresa was amazing, she didn't tack on extra services to raise my monthly payments. She in fact got my additional warranty on my vehicle through Ally without even having to raise my monthly payments. The signing process was smooth, quick and easy. I can say nothing but positive remarks about this dealership. Thank you again Sean and Theresa for the amazing experience. This is how everyone should experience when purchasing a vehicle! Easily a Five Star Rating ***** More

The online booking gave me an appointments on July 5th and when I went in for my appt dealership was closed for holiday.. I had to be at an extra 4 days and by then I was driving with oil change light o and when I went in for my appt dealership was closed for holiday.. I had to be at an extra 4 days and by then I was driving with oil change light on.. More

It's not easy to purchase a vehicle that I couldn't test drive first. There weren't any on the lot to drive at the time. But I luv my canyon. drive first. There weren't any on the lot to drive at the time. But I luv my canyon. More

From the Big Island and liked the inventory they offered. Did everything stress free and over the phone. The unit is being shipped with no hassle Did everything stress free and over the phone. The unit is being shipped with no hassle More

All the attendants and service personnel were friendly and the service did not take longer than expected. A simple oil change, but they rotated tires and advised on tire wear, as well. and the service did not take longer than expected. A simple oil change, but they rotated tires and advised on tire wear, as well. More

Buying process took 3 hours which is way too long. On top of that, there were no workers to detail my truck before driving it home. I wish I could’ve got some type of incentive for my truck for waiting that of that, there were no workers to detail my truck before driving it home. I wish I could’ve got some type of incentive for my truck for waiting that long. My wife and 1 year old daughter were with me. Imagine a one year old getting very fussy and hungry because of the long wait. Bad experience. More

Sean, Matt, and Theresa were great. Sean really helped me get into the vehicle I wanted. He understood my needs and was patient with me while I made decisions. Matt closed me out on the deal and was very hel get into the vehicle I wanted. He understood my needs and was patient with me while I made decisions. Matt closed me out on the deal and was very helpful. Very great salesmen. Theresa was awesome during financing. She explained everything to me an answered all my question. More

Outstanding relations. Nick is an outstanding salesperson. He is willing to show me the extras on my GX.. Outstanding salesperson and super nice person. Super salesperson. He is willing to show me the extras on my GX.. Outstanding salesperson and super nice person. Super More

My warning light to service tire monitor was on so I brought it in and they replaced my TPMS sensor, checked it and all 4 sensors read at the time. But for some reason, the warning light came on again a brought it in and they replaced my TPMS sensor, checked it and all 4 sensors read at the time. But for some reason, the warning light came on again as I drove into my driveway, so I had to return to the service department that same afternoon. Now it seems fine. More

I am a satisfied owner of an MB and Cadillac I bought from your Nimitz center. Matt and Kalai are knowledgeable and honest.in their recommendations. from your Nimitz center. Matt and Kalai are knowledgeable and honest.in their recommendations. More