Honolulu GMC Cadillac

First impression is important to me when walking into a dealership to purchase a new vehicle, cleanliness , organize, pleasant, knowledgeable and a helpful staff. Honolulu Buick GMC Cadillac . Nimitz Hwy i dealership to purchase a new vehicle, cleanliness , organize, pleasant, knowledgeable and a helpful staff. Honolulu Buick GMC Cadillac . Nimitz Hwy is the place to purchase your next vehicle. Thank you very much More

They really provide and helped me get the best good deal of the Jeep for my children. Actually this is the second car that I purchased, first is the Buick Encore. 2017. Also I bring my 2002 Cadillac for my of the Jeep for my children. Actually this is the second car that I purchased, first is the Buick Encore. 2017. Also I bring my 2002 Cadillac for my car services. Keep up the good work in treating your valued customers who feels happy and contented after the transaction. More

I went in for an oil change. The service was done on time and the car came back clean and to my expectations. The dealership also provided a comfortable place to wait. time and the car came back clean and to my expectations. The dealership also provided a comfortable place to wait. More

The service writer was very helpful, knowledgeable, and kind. The oil service and tire rotation service was fast. At the parts department exercise was very helpful to get the parts I was looking for. kind. The oil service and tire rotation service was fast. At the parts department exercise was very helpful to get the parts I was looking for. More

The care was absolutely gorgeous when I received it. My family and I were very happy. Thank you Honolulu Buick GMC for your early Christmas Gift to my family. I was crying for joy. God Bless you all. family and I were very happy. Thank you Honolulu Buick GMC for your early Christmas Gift to my family. I was crying for joy. God Bless you all. More

Samantha was very patient and responded quickly to my text. I was upset about costs and vented on her but she was very understanding. Great customer service much better than previous experiences. text. I was upset about costs and vented on her but she was very understanding. Great customer service much better than previous experiences. More

A little on the expensive side but the service is impeccable. If the price wasn't so high, I'd give 5 stars all the way down the board. impeccable. If the price wasn't so high, I'd give 5 stars all the way down the board. More

The service manager Jeff was awesome! Very accommodating and took care of everything I needed expeditiously. He is the go-to guy if you ever need anything done to your vehicle. and took care of everything I needed expeditiously. He is the go-to guy if you ever need anything done to your vehicle. More

Work (standard service and Safety Check) was done on time as promised. Service Advisor "Irene" was polite and helpful. It was important that the time schedule was met as we had another appointment to get to. as promised. Service Advisor "Irene" was polite and helpful. It was important that the time schedule was met as we had another appointment to get to. More

Horrible service! Wish the Service Dept was as efficient, friendly & reliable like the Sales people when I purchased my vehicle Buick and Cadillac vehicles. They NEVER call back when we leave messages, they friendly & reliable like the Sales people when I purchased my vehicle Buick and Cadillac vehicles. They NEVER call back when we leave messages, they NEVER answer their phones, I always have to call the Sales Dept and have someone walk over to the Service Dept just to get someone from the Service Dept on the line. Oh yeah and did I mention they NEVER NEVER NEVER return phone calls when a message is left and we left NUMEROUS messages with MULTIPLE Service Dept associates. On 2 separate occasions we took our Buick in for the same issue. The first time I took it in I had to wait (while my car was on the lot the whole time) 2 weeks for them just to do a diagnostic. Then by the 3rd week there was a storm and they told me I needed to come and pick up my vehicle (the work was NOT even started yet) and remove it off of their lot because they didn't want to be liable for any vehicles that weren't already being serviced on their lot. So my vehicle was on their lot for over 3 weeks and NOTHING happened. THEEEENNNNN to top it off I needed to pick up my vehicle and had to RESCHEDULE for ANOTHER appointment, which the next available was 1 month later, to bring my vehicle back in to fix the same things. The entire 3+ weeks my vehicle was on their lot they never had a loaner available for me. The service person I worked with PROMISED me that when I brought my vehicle back he would definitely have a loaner for me to use while me vehicle was being serviced by them. But OF COURSE that NEVER happened. I brought my Buick back for the 2nd time and the service person I had the 1st time was no longer there (yes huge turn around at this location / position) and I was told they couldn't honor ANY thing he promised me. As if the 1st visit wasn't horrible already now on this 2nd visit my car was on their lot for again almost 2 weeks before they got a diagnostic done (no follow up with me, they did not return any of my phone calls / messages) .... AND of course no loaner available for my family and I to use. My vehicle was on their lot for almost 3 MONTHS and they had NO LOANER for me to use the entire time, nor did they offer me any rental options. I love my Buick and Cadillac vehicles but I HATE having to take my vehicle(s) in to the Service (Service-less) Dept. More