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Honolulu GMC Cadillac

Honolulu, HI

4.3
1,112 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,112 reviews

July 02, 2021

Sean helped us out a lot and Theresa was great, both very friendly people. Thank you Honolulu Buick GMC, loving my new GMC Denali truck. More

by RaynDeb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Peros
Jul 02, 2021 -

Honolulu GMC Cadillac responded

Thank you, Deb! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new vehicle and thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 02, 2021

Nick was the best! He and Brian worked with us to get us into the car we wanted! More

by HERSELFKGM
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Nakama
Jul 03, 2021 -

Honolulu GMC Cadillac responded

Congratulations on your new vehicle! We are so glad that Nick and Brian had the opportunity to work with you, and that they could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 29, 2021

Salesperson Mrs. Shelly made the whole process really easy and honestly the least stressful I've been at a dealer before. High recommendations for her. Dealership was very nice and had nkffty water dispe More

by CMBOWERS72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Mogote
Jun 29, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this great review. We're happy to hear that Shelly was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 28, 2021

Great service and staff. Irene was awesome! Fast, easy to deal with, and did an excellent job helping me accommodating my schedule. Very professional and friendly. More

by CadiCT6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Alan Edwards
Jun 29, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Irene was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 28, 2021

Service manager got me a loaner with just two weeks to go on my warranty. Although unable to replicate my theft deterrent system issue, they replaced the immobilizer module and hopefully that did the trick. More

by High Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl, Alan Edwards
Jun 29, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 25, 2021

Service is mediocre which is pretty much average on the island. More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Earl
Jul 12, 2021 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 23, 2021

My experience with the service department has always been excellent. Their timelines and friendliness are reasons why I continue to return for servicing. Keep it up! More

by dan.koyamatsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Jeff Williams
Jun 23, 2021 -

Honolulu GMC Cadillac responded

Dan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 22, 2021

I recently purchased a BMW X5 from the dealership. It was a great process very friendly no issues. The vehicle within two weeks had a check engine light and other issues. I returned to the dealership to use More

by ABREUKEVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon
Jul 09, 2021 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 19, 2021

I had a great experience with my Buic Regal 2011 when I took my car in for its annual service. EVERYTHING was great. WILL your services again. More

by BRAZELLM002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting, E Van, Sean Peros, Brian Wong, Shelly Mogote, Matt Marks, Sasha Mansaw, Tina Amadeo
Jun 20, 2021 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Jun 29, 2022 -

BRAZELLM002 responded

I had a great experience with Buick GMC doing my annual service of my regal Buick. Everyone was so friendly with lots of aloha.

June 17, 2021

Good service, goes above and beyond for customer. I got the car in about 2 hours. Service managers and finance is also great. Overall very happy! More

by tracy_furuya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wong, Shelly Mogote
Jun 17, 2021 -

Honolulu GMC Cadillac responded

Thank you, Tracy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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