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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

October 03, 2021

The dealership is ok. I had some bad experiences from my previous services on my car. More

by dcfl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
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Oct 03, 2021 -

Honolulu GMC Cadillac responded

We appreciate your business. We'd like to know more about your visits and where you feel we can improve in order to make your next visit a great experience. Thank you again for your input, and we hope to hear from you soon. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 02, 2021

My truck was obviously ready for hours, and no one called me. I had to go check on the status myself. That's why I only go for warranty work. More

by j.haynes23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Earl
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Oct 19, 2021 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 01, 2021

The $10,000 mark up is terrible the whole nation is going through pandemic not only GMC. More

by MKAMAKAWIWOOLE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Peros, Brian Wong
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Oct 03, 2021 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 30, 2021

I appreciate Ms. Irene. She ensured my vehicle was completed in a timely manner by immediately contacting my warranty service company to get the ball rolling. More

by chayacheron
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Sep 30, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Irene had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 30, 2021

Samantha was very professional and courteous. Your waiting lounge was cleaned and comfortable while I waited for my truck . More

by HDUYENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Oct 03, 2021 -

Honolulu GMC Cadillac responded

Thank you for the kind words for Samantha and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 27, 2021

Customer service at this dealership by far has been the lowest I have ever experienced in a car purchase. The transparency and communication level is not thorough and had I not been persistent I wouldn’t h More

by CHEFJLS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick , Jon Palting
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Oct 15, 2021 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 25, 2021

Professional and customer oriented service department staff members. They always do their best in every visit More

by PGAWAN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Nash, Irene Nicholson
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Sep 26, 2021 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 25, 2021

Salesperson Jonathan P. Went provided excellent and superior service. He went above and beyond. Thank you, Jon More

by CHRISSAVEA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Palting
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Sep 26, 2021 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jon met your expectations. Thank you again for choosing Honolulu Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 22, 2021

Shelly was great and made the process very quick and easy! Also walked me through any upgrades I could do which saved me time from Having to do it later. Thank you More

by KALEO_FERNANDES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Mogote
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Sep 22, 2021 -

Honolulu GMC Cadillac responded

Kaleo, Thank you so much for your kind words for Shelly, and for taking the time to leave us this wonderful feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 22, 2021

Hassle free and friendly service. Financing with extended warranty was priced right. I’m enjoying the new truck. More

by DRAWLINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha Mansaw
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Sep 23, 2021 -

Honolulu GMC Cadillac responded

Here at Honolulu Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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