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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,232 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,232 reviews

December 07, 2024

Very friendly. Akira was a great salesman. It was a Pleasurable car buying experience and the in and out time of buying a car was fast. More

by Shane millard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akira
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Dec 09, 2024 -

Honolulu GMC Cadillac responded

Shane, It's great to hear that Akira, Theresa, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 03, 2024

A little disappointed. Brought truck in for noise. It took 6 days before it was diagnosed and only after I physically came in and talked with a service person. Micah was More

by TRIPLETTK001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave and Micah
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Dec 03, 2024 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave and Micah met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 02, 2024

I would definitely recommend this dealership. I had a great experience and would would buy another vehicle from them. More

by JASONCS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Honolulu GMC Cadillac responded

Hi Jason, we're happy to hear about your positive experience here at Honolulu Buick GMC Cadillac! Thank you for recommending us and we look forward to assisting you with any future vehicle needs!

December 01, 2024

Not to good cause when we change oil you guys always put the wrong oil in our car More

by Carol mairu
Service Communication
Recommend Dealer
No
Employees Worked With
I don't
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Dec 04, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, Carol, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 29, 2024

The people are professional and nice to work with but the lack of communication and long waiting period for my car to ship is unacceptable. More

by FWTURRI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

November 28, 2024

Andrew,Dante, and O’okina is a great team in The highest satisfaction, professionalism, Politeness, Ohana in customer Service I’ve experience with them great job and they’re an asset to your company thank y More

by ARMYMEDIC222008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : O’okina
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Nov 29, 2024 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 27, 2024

Service took longer than I anticipated. Cost of changing battery in key gob seemed ratger excessive. More

by MARTYANDELSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu GMC Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 23, 2024

Helped me find and purchase my first car, very happy with everyone there who helped me out. More

by KAMEA.RTW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Nov 26, 2024 -

Honolulu GMC Cadillac responded

We couldn’t ask for a better review of Honolulu Buick GMC Cadillac. Thank you for your support and please let us know how we can serve you in the future!

November 23, 2024

Kathryn was friendly and very patient. She's very knowledgeable of the vehicle features as well as the available incentives for each vehicle. More

by ENRIQUE.EE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Benson-Keehn
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Nov 25, 2024 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Kathryn provided friendly and knowledgeable service at Honolulu Buick GMC Cadillac. We appreciate your feedback and hope you're enjoying the new ride!

November 22, 2024

i’m very pleased with the services and the professionalism of the personnel that worked there however I am awaiting another appointment for parts to come in so I can have the repairs completed More

by Dr J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Honolulu GMC Cadillac responded

We're glad to hear you're pleased with our service at Honolulu Buick GMC Cadillac! We appreciate your patience as we await the parts for your repairs. Please feel free to reach out if you have any questions in the meantime.

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