Honolulu GMC Cadillac

Very disappointed in the service dept. Dropped off my Cadillac for my 11:30 am appointment to switch out the Que system which was estimated to take about an hour. My car was ready 6.5 hrs later at 6:10 p Cadillac for my 11:30 am appointment to switch out the Que system which was estimated to take about an hour. My car was ready 6.5 hrs later at 6:10 pm. Also asked them to check air in tires cause Onstar diagnostic reported tire pressure low. Service agent assured me that the 17 point inspection would be done. It was not done. Received e-mail on Nov. 14, 2021 that my safety check expired June 2021. I was cited for expired safety check on Aug 20, 2021. My car was serviced on July 9, 2021. Oil change and 27 point inspection. They failed to renew my safety check. Always told estimated wait time about 1 hour. Never waited less than 2 1/2 hours. More

This dealership only cares about taking your money and making sales. They don’t care for what’s in your best interest. When I said I was looking for a cheaper car, they told me “just spend the money, you making sales. They don’t care for what’s in your best interest. When I said I was looking for a cheaper car, they told me “just spend the money, you want something that’ll last and want to pull up in something that looks nice.” Totally disregarding that I had a budget. I do not recommend. More

Had to wait a week twice for two different parts orders. Car came back absolutely filthy. Been parked under a tree for several days and had tree debris all over the car. Left many messages asking orders. Car came back absolutely filthy. Been parked under a tree for several days and had tree debris all over the car. Left many messages asking for a call back with a status report. Had been told I would be called back on many occasions and dozens of times at least no callback was received completely void of communications with the service writer department not the kind of experience you’d want with a Cadillac DTS More

Best place to buy a car on the island. Very professional and helpful. Totally recommend and helpful. Totally recommend More

Service was great and everything was good to go.. Customer service was outstanding especially Samantha Earle. Customer service was outstanding especially Samantha Earle. More

Everyone was helpful and the experience was great. They prepared the paperwork in record time and helped me get my insurance lined out. And Carlito stayed late to help us. prepared the paperwork in record time and helped me get my insurance lined out. And Carlito stayed late to help us. More

Sales Need more communication.less ignoring text and phone calls and try helping more.poor customer service phone calls and try helping more.poor customer service More

Receptionist was informed that my vehicle was blocked in and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service department that the technicians forgot to reset a service checkpoint and requested for me to return to the dealership. I am surprised of how staff upholds service from a reputable luxury dealership. I would expect it from a sales car lot instead. More

Assessment of car helped me to make a decision on trading it for a new car. Very helpful. Thanks! it for a new car. Very helpful. Thanks! More

I am still trying to simply get a price and availability on an Acadia...the dealer keeps contacting me to ask questions, but I cannot seem to get a straight answer from them, and I expect it is probably bec on an Acadia...the dealer keeps contacting me to ask questions, but I cannot seem to get a straight answer from them, and I expect it is probably because their stock is limited. Also, two different people keep contacting me, so perhaps the lines of communication are not functioning properly. More