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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

February 08, 2022

Excellent Customer service provided by Alaina and Irene. Very courteous. She provided me with an estimate for the service and service was completed as estimated. She also provided me with a quick brief of s More

by Gil Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Feb 09, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 08, 2022

Alaina is awesome. She took great care of me and communicated frequently to ensure I was well informed. More

by JIMMY_VZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks
Feb 09, 2022 -

Honolulu GMC Cadillac responded

Jimmy, thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 02, 2022

I appreciate the team at this dealer. Starting off with Tina getting me scheduled for a test drive so quickly. Upon arriving at the dealer, I was greeted and assisted by Nick for the tedious process of pur More

by Alex Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Nakama, Tina Amadeo
Feb 03, 2022 -

Honolulu GMC Cadillac responded

Thank you, Alex for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

February 01, 2022

This was my first time getting my Cadillac serviced here in Oahu and I was extremely disappointed with the experience. I requested a loaner vehicle a month prior to my service appointment and still nothing More

by Cadillac ESV White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Feb 01, 2022 -

Honolulu GMC Cadillac responded

Aloha and thank you for choosing us for your vehicle's service. We apologize for the industry wide vehicle shortage and hope to have courtesy transportation back as soon as more Cadillacs are available. It seems that you are not satisfied with the work performed on your vehicle. Please reach out to us directly so we can make arrangements to make sure all parts and fluids were changed as requested and make sure you are completely satisfied. Thank you for your feedback as we are always looking for opportunities to improve. Thank you, Alan Edwards Service Manager

January 31, 2022

I wouldn’t recommend anyone else to buy a vehicle from here customer service was good upon buying a vehicle then after customer service was very poor. It’s wasn’t a pleasant experience at all. More

by PIMPOUT_CHICK69
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon hamic, Jon Palting
Feb 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 31, 2022

Their always welcoming, helpful, explaining any work that has to be done, or has been done,courteous, kind. More

by Sandie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Davis Service Support Specialist
Feb 01, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 30, 2022

I have been trying to get my truck repaired under warranty work since mid November and can’t get an appointment. More

by chengiskhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Feb 16, 2022 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit and our management team. Thank you for providing your contact information. Someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service done as promised and when promised. Good work and nice people. Will return for service work More

by robert_burnsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jan 28, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Robert. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service wait time was too long. 4 1/2 hours and quoted wait time was 2. More

by MZZB3A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alaina davis
Feb 14, 2022 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We are always working to reduce service wait times, as we know your time is valuable. Please reach out directly so we can use your experience to better improve. Thank you for choosing Honolulu Buick GMC Cadillac to service your vehicle. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 27, 2022

We walked in looking at cars & walked out with the car of my dreams. Matthew Marks made it happen for me! More

by GNETH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks
Jan 27, 2022 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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