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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.3
1,114 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,114 reviews

December 16, 2021

I didn’t have to ask for her. They came up to me. Great communication and help. Was very helpful helping me buy my first car More

by NICHOLASCHASEADAMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Peros
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Dec 17, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Honolulu Buick GMC are glad to have you as a customer. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 15, 2021

Professional and to the point, felt at home and welcome to be there, answered all my question and worked with through the whole process 10/10 must try again. Highly recommend. More

by DBARKERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Marks, Jeff Williams
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Dec 16, 2021 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 13, 2021

Amazing customer service with the Aloha spirit. Always explaining & informing you on your services details. More

by DEVOR24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
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Dec 13, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our service team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 10, 2021

Always helpful and professional. The service advisor was very knowledgeable and saved me from unnecessary repair work. More

by CODYWJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service advisor was a lady but I don’t remember her name.
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Dec 10, 2021 -

Honolulu GMC Cadillac responded

We appreciate your business and our service team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 10, 2021

Sean and the folks at Honolulu GMC Buick were very helpful and made the car buying experience easy. More

by CAMILLET2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2021 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sean and our team met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 04, 2021

Irene and Verg are great! I had to return the vehicle because the suspension was shaking and it turned out that the tech forgot to finish the job. More

by TDWRIGHT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Verg, Irene Nicholson
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Dec 04, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We apologize for not making sure everything was tight! We do hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 03, 2021

It took 2 visits to complete my recall. The 2 ladies at the service desk were very nice. 5 stars for them. 5 stars for the rides home and back.. 2 stars for having to go 2 times for the recall. More

by surfahart
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
? 2 gals in service
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Dec 03, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 03, 2021

I have been going here for years and the service is always poor. They have a high turnover with their service advisors. Therefore, you never have the same person. If there were other Cadillac dealers More

by KILIGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson, Samantha Earl
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Dec 20, 2021 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 03, 2021

Started off a little rocky but staff was very accommodating so ended up a very good experience More

by ALOHASTEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
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Dec 04, 2021 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 02, 2021

Efficient service, sensitive to needs of customer, quick responses to questions and act on them in timely manner. More

by ALOHABOHOL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks, Tina Amadeo
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Dec 03, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for taking the time to share your feedback with us. Tina and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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