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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

July 28, 2022

Friendly service, Yukon serviced in a timely manner. Parking was plentiful an hassle free. Later in the morning was more convenient for us. More

by HBHOSE
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Jul 28, 2022 -

Honolulu GMC Cadillac responded

Hello, Thank you for taking the time to leave feedback for our service department! We are happy to hear that the service department was efficient and provided a positive experience. We look forward to seeing you at your next service appointment! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

July 27, 2022

Extremely satisfied and fast service when you called in. , and very helpful it my wife needs a second one I definitely go it as GM More

by JOHNHOANGLEXUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Jul 29, 2022 -

Honolulu GMC Cadillac responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 27, 2022

My Salesman Andrew was awesome. I am not sure why the sales manager marked up the car higher than the advertised price. I asked to have him honor the sales price from the online adv More

by NICOLAS.JARBOE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Honolulu GMC Cadillac responded

Nicolas, Thank you for your business and this review. We're happy to hear Andrew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 27, 2022

Service was outstanding and on a timely manner. However, it is pointless to call the service department. I called on three different occasions, and had to leave a message. I left a clear message More

by BOBUSNRET26
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Jul 28, 2022 -

Honolulu GMC Cadillac responded

Hello, Thank you for taking the time to leave a review for Honolulu Buick GMC Cadillac. We are happy to hear that you received great service. We are concerned about the lack of returned calls after leaving voicemails. Please reach out to the email provided in the signature with the number you called and further details so we may address this. Thank you, Kara DeMello Customer Experience Manager Karademello@lithia.com Honolulu Buick GMC Cadillac

Jul 28, 2022 -

BOBUSNRET26 responded

I call (808) 800-4338 option service the phone rings several times then as me to leave detailed message

July 24, 2022

Friendly staff who helped me with driving stick and gave me copies of all of the paperwork. More

by Zach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin 5 Stars
Jul 25, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us, Zach. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 24, 2022

Our gnc guy Sean was really helpful and not ot pushy like the other dealerships we went to. Over all I'm really happy with our choice and happy with the service. More

by JCAMERO808
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Hamic
Jul 25, 2022 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 23, 2022

Friendly over the Phone, I am very satisfied on the answer my Question. Excellent customer service. More

by JPIZARRO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
Jul 25, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ashley Iwasaki Service Manager Honolulu Buick GMC Cadillac

July 18, 2022

Good and Friendly they try to give you the best deal in town and good Service More

by NONE3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Honolulu GMC Cadillac responded

Thanks for your feedback on your recent visit to Honolulu Buick GMC. I'm glad to hear that we were able to assist you and that you had such a positive experience. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 15, 2022

Thank you everyone at Honolulu dealership for helping me with anew Escalade. Vehicle is great. Mahalo everyone. Great job More

by sunny707
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justen is great
Jul 19, 2022 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 12, 2022

Shawn Hamic is one of the worst sales people I’ve dealt with. He wasn’t honest, he didn’t do what he said he would, he also personally attacked me and made up lies about me. I have it all in writing. A wee More

by JOHN@INSUREFS.COM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Hamic
Jul 12, 2022 -

Honolulu GMC Cadillac responded

Hi John, We strive on providing the best customer service so we are disappointed to hear that you had a negative experience. I reviewed both purchase files and see that the service department has been actively working on the repairs as well as communicating updates. Please contact us so we can provide help and clarity! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

Jul 15, 2022 -

JOHN@INSUREFS.COM responded

It has been over a week, and my vehicle is still not fixed. I’m fact, they promised it would be ready today, and they ordered the wrong part, so now next week. I have told the bank you sold me a lemon and trying to end my contract. This company is ran by complete incompetence.

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