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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

August 06, 2022

the work on the vehicle was good. it's 4 stars only because I was not notified that my vehicle failed the safety check inspection, nor was I contacted to rectify the failed items. More

by WONGCRUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

Service was fast at check in. Was informed of status and job was completed within promised time. Price was expensive for repairs. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

The employees at the dealership were very kind and respectful when discussing details about the vehicle. More

by NBNEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

I always receive awesome customer service. I get quick and friendly service. Shuttle driver is the best! I bought my suv there. I wi continue to buy all my future vehicles from them. I highly More

by VISAKHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 03, 2022

Friendly staff, helped with all of my queries and sold a vehicle with me off island. More

by ROBIN CURTIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
Aug 03, 2022 -

Honolulu GMC Cadillac responded

Robin, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Please let us know if there is anything else we may assist you with! Best Regards, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

August 02, 2022

The management is probably the worst ive seen at any dealership, constantly short staffed and behind with the service department. I'll be purchasing a new truck within 3 months and will avoid this deal More

by dancinolya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Aug 03, 2022 -

Honolulu GMC Cadillac responded

Hi there, We regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at (808) 792-4573 so we can discuss your experience and help! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

August 01, 2022

The service is amazing but, I didn't like waiting a week and a half for an appointment. I called on a Thursday and the earliest appointment given was two Saturdays later. More

by JERIS.OLIVEROS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the girls name
Aug 01, 2022 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, so we apologize for the delay in getting you an appointment. Thank you for choosing Honolulu Buick GMC. We appreciate your patience and look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 31, 2022

Everyone was great we’ll knowledgeable on all I asked about. Very negotiable and very respectful I’m so glad I chose this dealership and wouldn’t change my mind! More

by JRHARE13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Honolulu GMC Cadillac responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 30, 2022

Everyone who worked with us to make our new truck purchase happen were very professional. They were super patient with us and made us feel comfortable to be able to make the right decisions. We wor More

by PJHALEMANU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jul 30, 2022 -

Honolulu GMC Cadillac responded

Congratulations on your new truck! We are happy to hear our sales department was able to get you into a new vehicle and make you feel comfortable every step of the way. We appreciate the wonderful feedback and will pass on the kind praises to our staff. Thank you for choosing Honolulu Buick GMC Cadillac, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

July 29, 2022

The service staff is friendly and the pick up and drop off service is a plus. Can always depend on their prompt return calls with questions they could not answer or needing more validation from the servi More

by CURTIS17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Jul 30, 2022 -

Honolulu GMC Cadillac responded

Curtis, Thank you for taking the time to leave great feedback. We are happy to hear the service department provided you with a positive experience. We will pass on the kind words to Irene. We look forward to seeing you at your next service appointment! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

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