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Honolulu GMC Cadillac

Honolulu, HI

4.3
1,115 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,114 reviews

April 28, 2022

The staff was very courteous in helping me with my car turn in. Made sure I transportation back to work. When I came to to pick up my car, they ensure me that I know my car would be ready soon. More

by DWAYNEWAYNE43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Honolulu GMC Cadillac responded

Thank you. We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 26, 2022

Very personable and professional. A pleasure to do business with. Would definately consider coming back. More

by Symplifi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Apr 26, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC , your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 19, 2022

Personnel were nice, helpful, and friendly. Service was good. One thing against them was mechanic should have wiped down fender when finished to remove grease. More

by jabowers4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Apr 20, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 18, 2022

Super friendly, attentive and patient staff members from the beginning to the end of being at the dealership. More

by AJ0293
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Hamic
Apr 20, 2022 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 18, 2022

I don’t care for the dealership but my salesman Jonathan was amazing at assisting me More

by DM11_RIESE1425
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting
Apr 20, 2022 -

Honolulu GMC Cadillac responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 14, 2022

Excellent coordination of service by Irene. Kept me informed on the daily status of the repairs. More

by AKANAE002
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Apr 15, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Irene here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2022

Service unsat. Technicians failed to tighten lug nuts following tire rotation. Wheel nearly came off when I drove away. Returned to dealership where Technician apol More

by THOMPSONB012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
Apr 29, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 11, 2022

Service tech is nice but my tire pressure caps were removed to check my tire pressure and now are missing and not replaced. I called and was sent to voice mail and left a message immediately when notic More

by Carrillo.Carla.dpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Apr 29, 2022 -

Honolulu GMC Cadillac responded

Carla, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 11, 2022

I have been coming to this dealership for many years. It is a very good dealership! More

by EATOND002
Recommend Dealer
Yes
Employees Worked With
Ashley
Apr 12, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Ashley and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 11, 2022

I had some issues with my suv. . so I made an appt for Thursday at 8am.. I have a warranty on my suv, so my service advisor Irene said she has to call them to see if the work would More

by Leimomiperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Apr 29, 2022 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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