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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

August 14, 2022

Everyone was very helpful and not pushy like other dealerships. The person we worked with was very knowledgeable and helped us get the truck we wanted. More

by NSANTOS13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC. Congratulations on your new truck! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 12, 2022

Clean, waiting area was nice. Sean was great. Bought a car same day my wife and I scheduled to check out a vehicle More

by SERENAJONES_8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Sean had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 11, 2022

Not quite sure why I had the experience that I did. Firstly it took almost 2 months to get the appt. Secondly when making the appointment I was not told that they would need the vehicle all day. Thirdl More

by Mana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Aug 11, 2022 -

Honolulu GMC Cadillac responded

Hello, Thank you for taking the time to leave feedback for our service department. We strive for everyone to have the best customer service experience; we are disappointed to hear that we fell short on your visit. Please send details of your visit to the provided email below so we may discuss further and gain your trust back in our dealership. Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac Karademello@lithia.com

August 11, 2022

I was quoted a price for the service (oil change and tire rotation) but then charged significantly more. No explanation as to why. I also believe as a regular service, the vehicle should be washed. I More

by jolenek29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Honolulu GMC Cadillac responded

Hello, Thank you for taking the time to leave feedback. I reviewed your service invoice and did not notice any discrepancies. Please reach out to the email provided in the signature so we may resolve your concern. Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac Karademello@lithia.com

August 11, 2022

I'm so glad I chose them, nice, friendly and very easy! Andrew was a delight to work with! More

by Miatacruzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2022

Super friendly and fast service! Probably one of the best dealerships services I’ve experienced More

by RFIZER06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
Aug 12, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 10, 2022

Sales manager tried to jack the price of the car up more than I agreed too I was walking out and the salesman stopped me . Very unprofessional manager. Everyone else was great. More

by KALIOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : North Barnes
Aug 12, 2022 -

Honolulu GMC Cadillac responded

Thank you for the feedback. We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 07, 2022

Colin Viloria was fantastic to work with. I had a great experience from beginning to end. There was zero pressure & he was prompt & accommodating throughout. I highly recommend both Colin & More

by tiff808
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Viloria
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Congratulations on your new vehicle! We are so glad that Colin had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 06, 2022

People are understaffed. Irene is presently the glue. Please give her help. I do not want to lose her. Others recently released do not hold a candle to Irene. Virg is also fa More

by JEANNEEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad Irene was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 06, 2022

selling a deffective product will not recommend and will not earned another business from me, friends and family coz tried to return and get a new truck which is cheaper than what i had no help was done More

by TATOT61
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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