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Honolulu GMC Cadillac

Honolulu, HI

4.3
1,115 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,115 reviews

August 06, 2022

People are understaffed. Irene is presently the glue. Please give her help. I do not want to lose her. Others recently released do not hold a candle to Irene. Virg is also fa More

by JEANNEEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad Irene was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 06, 2022

selling a deffective product will not recommend and will not earned another business from me, friends and family coz tried to return and get a new truck which is cheaper than what i had no help was done More

by TATOT61
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 06, 2022

the work on the vehicle was good. it's 4 stars only because I was not notified that my vehicle failed the safety check inspection, nor was I contacted to rectify the failed items. More

by WONGCRUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

Service was fast at check in. Was informed of status and job was completed within promised time. Price was expensive for repairs. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

The employees at the dealership were very kind and respectful when discussing details about the vehicle. More

by NBNEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

I always receive awesome customer service. I get quick and friendly service. Shuttle driver is the best! I bought my suv there. I wi continue to buy all my future vehicles from them. I highly More

by VISAKHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 03, 2022

Friendly staff, helped with all of my queries and sold a vehicle with me off island. More

by ROBIN CURTIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
Aug 03, 2022 -

Honolulu GMC Cadillac responded

Robin, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Please let us know if there is anything else we may assist you with! Best Regards, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

August 02, 2022

The management is probably the worst ive seen at any dealership, constantly short staffed and behind with the service department. I'll be purchasing a new truck within 3 months and will avoid this deal More

by dancinolya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Aug 03, 2022 -

Honolulu GMC Cadillac responded

Hi there, We regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at (808) 792-4573 so we can discuss your experience and help! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

August 01, 2022

The service is amazing but, I didn't like waiting a week and a half for an appointment. I called on a Thursday and the earliest appointment given was two Saturdays later. More

by JERIS.OLIVEROS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the girls name
Aug 01, 2022 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, so we apologize for the delay in getting you an appointment. Thank you for choosing Honolulu Buick GMC. We appreciate your patience and look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 31, 2022

Everyone was great we’ll knowledgeable on all I asked about. Very negotiable and very respectful I’m so glad I chose this dealership and wouldn’t change my mind! More

by JRHARE13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Honolulu GMC Cadillac responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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