Honolulu GMC Cadillac

The whole staff was professional courteous, polite and professional . treated me with respect and as a veteran with honor. professional . treated me with respect and as a veteran with honor. More

I don’t know who Andrew Morey is? The only person who introduced himself was Anthony Santiago and I give him a 5 ⭐️ rating The only person who introduced himself was Anthony Santiago and I give him a 5 ⭐️ rating More

No communication. Won't answer phones. Car had been in and out of service for 2 months with no update. Won't answer phones. Car had been in and out of service for 2 months with no update. More

I spent 120 k on a truck that has multiple issues, no warranty options to fix because i was some how conned into thinking Big Island Chevrolet would cover warranty issues on my truck. As soon as sale was warranty options to fix because i was some how conned into thinking Big Island Chevrolet would cover warranty issues on my truck. As soon as sale was done they of course told me they dont. The old “ bait and switch” from Honolulu GMC. I will never recommend this dealership as they are criminal in ever sense. I now own a $120k brick. More

This dealership marks up vehicles that another dealership 15 miles away does not. Same vehicle can be as much as $24,000 more. Also, the service department is chaotic. Got there early and could overhear(eas 15 miles away does not. Same vehicle can be as much as $24,000 more. Also, the service department is chaotic. Got there early and could overhear(easily)employees griping. I could not get reasonable quick appointment because only one tech (software issue) was available. Others were on vacation. And there was a huge backup. More

Poor communication and lack of follow up the dealer ship had my car for over a week and no one called to let me know the status of my vehicle had my car for over a week and no one called to let me know the status of my vehicle More

disappointed with time frame. Took my truck in and it took more than a month to get it back. They forgot to do my safety check and did not wash my truck as promised. I waited wh Took my truck in and it took more than a month to get it back. They forgot to do my safety check and did not wash my truck as promised. I waited while they took it back to wash it. More

Took my car in for annual service on 12/6. Nothing wrong with my car, but annual service was needed. Car was done in About a couple hours, but After I left the dealership and headed home, smok Nothing wrong with my car, but annual service was needed. Car was done in About a couple hours, but After I left the dealership and headed home, smoke started coming out of the right side of my car and car kept jerking when I accelerated. Tried a couple more times but same problem so return to dealership where they rechecked my car for about another couple hours. Was told that my catalytic converter was the problem and they needed to order one since none was in stock. They put me in a rental loaner as none available at the dealership. Don't like the loaner cause it's electric and I'm not familiar with electric car. My thinking is the catalytic converter was damaged while being serviced because my car was running perfectly when I took it in and had no problems. Seems very strange that as soon as I drove the car off the dealership lot after service that the problems with the smoking, and the jerking occurred. The rent the rental is an electric car and I don't want to keep using it cause I'm not familiar with it. Part had to be ordered and I wanted expedited and car repaired immediately. Very disappointed with the whole situation, however, the only service advisor available has been very busy and not able to talk to her. They also have a new service manager, so the whole situation is very chaotic and I'm very disappointed as I have been happy with my Buick Service previously please get back to me as soon as possible to let me know what's going on since the service department is unreachable due to lack of manpower. Thank you! More

Buying experience was smooth and easy. Customer service is TERRIBLE. Just need an update of my truck that is getting warranty/recall work done. The service manager Jeff has not called me Customer service is TERRIBLE. Just need an update of my truck that is getting warranty/recall work done. The service manager Jeff has not called me back after multiple messages left, over one week. Getting the go around and no one is willing or able to assist. My sales person Kathryn, has no idea what is going on with my truck, she simply passed my info to service manager/advisor Jeff saying he will be in contact with me. Nick has been the ONE saving grace and only person who has answers calls and follows-up. He’s not able to provide what I need since it’s not his department. Overall lack of care and effort. Ridiculous. More

Very friendly. Akira was a great salesman. It was a Pleasurable car buying experience and the in and out time of buying a car was fast. Akira was a great salesman. It was a Pleasurable car buying experience and the in and out time of buying a car was fast. More