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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

September 20, 2024

My service advisor is so wonderful. She takes care of all of my needs and request and also is do very knowledgeable and outstanding with her job. My service advisor’s name is Liana Anch More

by Kenui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta
Sep 22, 2024 -

Honolulu GMC Cadillac responded

Thank you, Kenui, for taking the time to share your thoughts on working with Liana and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 19, 2024

Took over a month to fix my car. Communication and status of repairs was poor, lacking urgency, and I had to constantly follow up after being promised an update. It’s very difficult More

by nobie1k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theresa Karas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
Sep 23, 2024 -

Honolulu GMC Cadillac responded

We apologize for the delays and lack of communication you experienced. This is not the level of service we strive to provide, and your feedback is concerning. We would like to address these issues directly with you, so please reach out at your convenience. Thank you, Justen Chilcoat - General Manager.

September 18, 2024

Honolulu GMC Cadillac service department is the BEST. My experience has always been great. I appreciate the hard work that Micah, Liana, and Luis do, as well as everyone else that works there. Thank you More

by Christina Siamani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Honolulu GMC Cadillac responded

Thank you so much, Christina, for your excellent review! We are so glad that Micah and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 17, 2024

Very professional and efficient service. Micah , in service department, is very thorough. Great people there. More

by rickh75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah, Virginia.
Sep 18, 2024 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Micah was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 13, 2024

U not tell all about the car, i just have 1 key, i dintgot anything, More

by JAMES_AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio
Sep 13, 2024 -

Honolulu GMC Cadillac responded

James - I would appreciate the opportunity to make things right for you. If you would consider providing me with some more information about your visit, please contact me at your earliest convenience. Thank you, Justen Chilcoat - General Manager

September 11, 2024

First time service. Answered my questions. Explained the recall. A bit pricey for a service but told it fluctuates depending on mileage. More

by DURANHAWAII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not see the person who helped me
Sep 11, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 09, 2024

Theresa, made me feel as if I was family. Very professional and courteous. Iwill recommended her to family & friends. More

by WINROWDL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Honolulu GMC Cadillac responded

Thank you! Theresa and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 08, 2024

Sasha was very patient, extremely helpful and very informative, overall experienced with her was great. Kalai was also helpful and made me feel comfortable with my decision to purchase by breaking dow More

by VAIAGAE05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha Serene
Sep 09, 2024 -

Honolulu GMC Cadillac responded

Thanks for your feedback on your recent visit to Honolulu GMC. It's great to hear that Sasha and Kalai were able to assist you and that you had such a positive experience. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Sep 09, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing your experience! We're glad to hear Sasha and Kalai provided excellent service at Honolulu Buick GMC Cadillac. Enjoy your new vehicle! We look forward to serving you again!

September 03, 2024

Amazing and super helpful! They made the process of buying a car as easy as possible More

by CAPTANBONBON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 03, 2024

Kathryn Benson-Keehn, was fantastic, and the woman who check in and check out when I get at the service department also. Not sure, Elina/Alina. More

by FABIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Benson-Keehn 5 ⭐, and also the girl that I leave my car from the service department, not sure her name.
Sep 04, 2024 -

Honolulu GMC Cadillac responded

Fabio, We are very happy to hear Kathryn and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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