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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

March 09, 2023

I love the car we bought from them, but the discussion about pricing was backwards and not thoroughly explained. Hidden expenses were not revealed until later during paperwork and we were not happy with t More

by Karlee Burleigh
Recommend Dealer
No
Employees Worked With
Jenn Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Karlee, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 08, 2023

Irene Nicholson is the take away in superior service also Sheldon Ahlo was great help in sourcing and arranging a body part More

by HENRY.ONISHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Mar 08, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 08, 2023

Good service department. Asked for suspension fix. $2200.later, still same issue. Will not return. More

by Hduffy1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Mar 12, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 07, 2023

Kind helpful staff kept me informed. Did good work but so busy I couldnt get work done soon More

by NOEMAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in sales was excellent
Mar 07, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and look forward to serving you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 07, 2023

Amazing service ,quality team members . Respectful ,professional staffing. Great priceing , fast and courtesies . A. Definitely go to for buying a new or used automobile More

by whiteakernoah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
Mar 08, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

March 07, 2023

Thus was my first time buying a vehicle from this dealership and was a pleasure. The show room was good and not over powering. My vehicle was presented to me right in the showroom and the staff rea More

by hypsterj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
Mar 07, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

March 06, 2023

Couldn’t have asked for a better experience with my first time purchasing a car. Thank you so much!!!! More

by RACHELCOUTURE
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for taking the time to share your feedback with us, Rachel. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

March 04, 2023

This dealership is amazing, Dante made sure we was comfortable and found a vehicle that we wanted. If anyone needs help finding a car/truck I recommend you guys to go see Dante. More

by Shay Figueroa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2023 -

Honolulu GMC Cadillac responded

Thank you, Shay, for the five-star review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dante met your expectations. Thank you again for choosing Honolulu Buick GMC; we look forward to having you as one of our valued customers for many more years to come. Congratulations on your new purchase, Shay! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

March 04, 2023

Disappointed. .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Mar 08, 2023 -

Honolulu GMC Cadillac responded

We're sorry that you aren't satisfied with our service. Would it be possible to have someone from our management team reach out to you directly to discuss things? We'd love the opportunity to address any issues with our team here. Thank you for your time, Tony. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 04, 2023

Just not so friendly and lack of smile. People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works More

by CYNTHIAGIGNACIO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam and other girl..I didn’t get her name
Mar 08, 2023 -

Honolulu GMC Cadillac responded

Thank you for your feedback, Cynthia. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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