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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

March 21, 2023

I appreciate Irene and the hard work she does to keep this Honolulu location running. Unfortunately it’s almost impossible to have an answered phone call because she is on her own basically. I’m particul More

by LAULU83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene Nicholson
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Mar 26, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Apr 06, 2023 -

LAULU83 responded

The last year trying to call the service department has been frustrating as it has been very rare that I have someone answer my call. I will leave multiple message via voice mail and online chat however, I don’t get a reply. Just today I found out my AC does not work…again. I had it fixed last year October after having to wait 2 months!!! It took 2 whole days to have the diagnostic finalized, another day and a half to have the warranty finalized and two days for the repair. All while that was happening I didn’t have a vehicle offered to me from the beginning and I had to ask on day 3 is a loaner was available. Now finding out that my AC is not working again, I waited an hour for someone to answer the phone and told I have to wait another month for my vehicle to be “diagnosed “ to see what the problem is. I was also told that you have only 3 technicians working. That is not good enough and I’m very disappointed. I paid a lot of money for my car, brand new off the lot and put down 50k cash as well because I believed I was going to receive top quality service. Since purchasing my vehicle it always seems like there is such a long wait time. Unfortunately a free car wash is not going to make up for the months of waiting. My sister has purchased a truck from you just last year and has had even worse luck dealing with the service department having multiple problems and I feel horrible as I encouraged them to buy from you folks. I have even paid out of pocket and taken my vehicle to other places to get a service because they can have it done within an hour and are willing to accommodate me. It’s a shame because I paid GMC to have extended warranty and oil changes. I shouldn’t have to go somewhere else and pay extra.

March 21, 2023

The service manager Ashley, and the service advisor Irene are both top notch customer service people. It’s extremely difficult to communicate with unhappy/disenfranchised customers. The nature of their w More

by KUDANIELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
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Mar 23, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Ashley and Irene had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 20, 2023

Need to improve on customer service. Calling customer for an update is a must. Oh and there must be change in answering the phone. It’s so hard to get a hold of a sales representative th More

by kawohi08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Mar 21, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 19, 2023

Dante wasn’t sales person and he was very knowledgeable about the 2023 Cadillac ct6 More

by RANDALL.MOUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kara Demello
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Mar 20, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 18, 2023

Had a great time there service was excellent Irene was nice and helpful tech was on it More

by unclebully51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
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Mar 20, 2023 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 18, 2023

The Buick gmc dealership near HNL Airport is a mid size dealership and the people working there is very nice and helpful, me as a so to speak lone wolf with not much money and a crapy trade in for a car, t More

by STEGASAUR55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 16, 2023

Kept me informed and updated me when my car would be ready to be picked. More

by EDWHITE2724
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
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Mar 16, 2023 -

Honolulu GMC Cadillac responded

Ed, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 15, 2023

Traded in a Silverado 5. 3 Custom, came out with a Sierra 3.0 AT4. Andrew help with with everything. Staff was great, would recommend anyone who willing to get a newer vehicle More

by AROMAN257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 12, 2023

I have had my brand new 2023 GMC Sierra Denali less than 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System d More

by BIGBODY08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justen Chilcoat
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Mar 16, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Mar 17, 2023 -

BIGBODY08 responded

Just found out today that the correct parts didn’t get sent to repair my moonroof. The dealership has now had my truck for 10 days this time. Yes this is the 3rd issue I have had with my truck and it’s only 2 months old. The general manager has informed me that is what I signed when I purchased my truck. So I am going to try and bring the customers voice to GMC and Lithia. Anyone that has had any issues with Honolulu GMC/Cadillac please feel free to send me your story and how bad it was handled to customersvoiceoahu@gmail.com! I also suggest we stand together and share with everyone you know about your bad experience and poor service at Honolulu GMC/Cadillac. Thank you in advance to everyone!!

March 11, 2023

This time around the service was quick and I was able to get through the phone line. More

by angelacorial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Mar 13, 2023 -

Honolulu GMC Cadillac responded

We appreciate your business and this review, Angela. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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