Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
Contact Dealership
View Awards

2945 N Nimitz Hwy

Honolulu, HI

96819

Directions

By Type

Showing 1,153 reviews

April 22, 2023

Irene Problem came back in 24 hours. Wasted time and over $200. Irene was good. More

by OKUSOONG
Recommend Dealer
No
Employees Worked With
1
Report | Print
Apr 25, 2023 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 21, 2023

The worst dealership I’ve been to. They have all types of problems & their cars are plugs. More

by jarret.pao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene
Report | Print
Apr 25, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 20, 2023

Great service on my Cadillac. Thank you very much. I just wanted to let you know! More

by DICK.BOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 15, 2023

Had to follow up and made several trip to its office in order for the service needed to be done. More

by LSAMUELU2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Apr 19, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 15, 2023

Loved the experience of purchasing a truck. Would recommend you to all my family and friendss. More

by DARRENSER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience with the purchase of your new truck! We sincerely value your business and look forward to your next visit. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 14, 2023

They really think about you and help you out. They make sure you can afford the vehicle you’re purchasing and not something that would destroy you financially! More

by MALACHI722
Recommend Dealer
Yes
Employees Worked With
Colin Viloria
Report | Print
Apr 16, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 12, 2023

Awesome great service courteous staff and service was done in a timely matter shuttle service was cherry More

by BUJIBITER2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Irene Nicholson
Report | Print
Apr 12, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2023

Very accommodating with the shuttle service Irene was really nice and explained what they found clearly. More

by SRICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Apr 13, 2023 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear that Irene and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2023

Could not have had a better experience! Happy Wife happy life .Thank you Jesus! Blessed More

by nalanibiteaken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 11, 2023

• Took so very long from the time I made my downpayment and final payment to the time my vehicle arrived = 27 days. • Theresa Karas was not accommodating - although I was not financing with Honolulu GMC, More

by pohaimm
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Theresa Karas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Honolulu GMC Cadillac responded

Aloha, We are sorry your purchase hasn't exceeded your expectations. Young brothers can take an extremely long time to book an inter island shipping date. Also, bank regulations and state statues prevent us from adding other names or people not present to the registration. Please get in touch with use regarding vehicle condition so we can help you! Thank you, Honolulu Buick GMC Sales team

Apr 11, 2023 -

pohaimm responded

Upon thorough inspection of the vehicle, I immediately emailed Dante Jovenal on Friday, April 7th, who advised me that he had contacted his used car manager, Jeffery Huang on that same day. I also emailed Jeffery separately on the same day, but have received no response as yet. I emailed Dante again this morning asking him to follow up, which he said he would. It is now 3:53 P.M. on April1 10th, 3 days later, and I have still received no response. As for the names on the registration, I was never present at the dealership in person so why would my fiancee have to do that to have me add his name to the registration? As for Young Brothers, the booking should have been arranged when my Credit Union sent you a Letter of Guarantee prior to sending out my check on March 14th, not waiting until March 21st, 4 days after final payment was received.

1
...
42
43
44
...
116